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All Journal Jurnal Ners dan Kebidanan (Journal of Ners and Midwifery)
Eva Latifa Lestari Dewi S
Poltekkes Kemenkes Malang
Health Professions Medicine & Pharmacology Nursing Public Health

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Mutu Pelayanan Keperawatan Berdasar Dimensi Rater Suprajitno Suprajitno; Mujito Mujito; Eva Latifa Lestari Dewi S
Journal of Ners and Midwifery Vol 1, No 1 (2014)
Publisher : STIKes Patria Husada Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26699/jnk.v1i1.ART.p069-073

Abstract

The quality of service have to be started from the need of patient and ended on patient satisfaction. Nursing service can be evaluated by patient satisfaction with RATER dimension. Method: Research design was descriptive exploratorative. Research subject was 30 patients whose check in Poli Penyakit Dalam RSD Mardi Waluyo Blitar, and who was selected using quota sampling technique. Collecting data was structured interviews with help the check list. The interviewer only puts the sign of Ö (check) at appropriate patient answer. Instrument of data collecting was 20 questions items based on the quality of RATER dimension. Result: The nursing service quality in Poli Penyakit Dalam RSD Mardi Waluyo Blitar based on RATER dimension was in bravo position, which means what the customers got is suitable with the patient’s expectation. Discussion: To maintain and improve the quality of nursing care quality, assessment needs to be done periodically and enhanced for in-patient ward.
Co-Authors Mujito Mujito Suprajitno Suprajitno