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p-Index From 2019 - 2024
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All Journal Pinisi Business Administration Review
Aris Baharuddin
Business Administration Study Program, Faculty of Social Sciences, Makassar State University
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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The Influence of Trust Using E-Commerce on Online Purchase Decisions in The Class of 2019 Student of Business Administration at Makassar State University M Riswandi; Muh Rizal S; Aris Baharuddin; Risma Niswaty; Andi Aslinda
Pinisi Business Administration Review Volume 4, Number 1, March 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v4i1.32306

Abstract

This study aims to find out how the influence of trust using e-commerce on online purchasing decisions on business administration students at the Makassar State University class of 2019. This study uses quantitative research methods. Data collection techniques used are through observation, questionnaires, interviews and documentation. The sample used in this study was the entire population, which was 80 students in the 2019 batch. The data obtained from the research results were processed using data analysis and using the SPSS 25 application which consisted of validity and reliability tests, descriptive data analysis techniques and inferential statistical analysis. . The results showed that the indicators used in each of these variables indicate where consumer confidence is in the good category. For indicators on the purchasing decision variables are in the good category. Based on the correlation test, there is a strong/high relationship between the two variables. So it can be concluded that there is a significant influence between consumer confidence in using e-commerce on online purchasing decisions in Business Administration students, Faculty of Social Sciences, Makassar State University.
The Effect of Quality of Service on Customer Satisfaction on PT. PLN (Persero) Rayon Soppeng Regency Nur Magfirah Mukti; Haedar Akib; Sirajuddin Saleh; Risma Niswaty; Aris Baharuddin
Pinisi Business Administration Review Volume 4, Number 1, March 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v4i1.32305

Abstract

This research aims 1) to find out the effect of service quality on customer satisfaction on PT. PLN (Persero) Rayon Soppeng Soppeng District 2) to know customer satisfaction at PT. PLN (Persero) Rayon Soppeng Soppeng District 3) to know the effect of service quality on customer library at PT. PLN (Persero) Rayon Soppeng Soppeng Regency. This study uses a quantitative approach with descriptive research types. Data collection techniques are conducted through observations, questionnaires/ questionnaires, interviews and documentation. The number of samples in this study was 99 people, and using quota sampling techniques. The methods of analysis used are descriptive statistical analysis and inferential analysis. The results showed that the indicators used on each variable then the results showed where the quality of service PLN (Persero) Rayon Soppeng Soppeng Soppeng district is in the category of very good with the achievement of 90.00 percent. And for the satisfaction of participants PLN (Persero) Rayon Soppeng Soppeng district is in the high category with the achievement of 90.00 percent. While based on the correlation test obtained an R value of 0.887 means that there is a very strong / high correlation between the two variables. Based on the results of data analysis so that it can be concluded that the quality of service at PT. PLN (Persero) Rayon Soppeng Soppeng District is very good because the percentage of service quality has high values or a high percentage. Customer Satisfaction at PT. PLN (Persero) in Rayon Soppeng Soppeng District is very good because the percentage of customer satisfaction has high values or a high percentage. There is a significant influence between the quality of service to customer satisfaction at PT. PLN (Persero) Rayon Soppeng Soppeng Regency.
Co-Authors Andi Aslinda Haedar Akib M Riswandi Nur Magfirah Mukti Risma Niswaty S, Muh. Rizal Sirajuddin Saleh