Article Per Year (5 Year)
p-Index From 2019 - 2024
1.836
P-Index
This Author published in this journals
All Journal Cakrawala Repositori Imwi Jurnal Syntax Transformation International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Jurnal Multidisiplin Indonesia
Marlina Widiyanti
Lecturer of Magister Management, Economic Faculty, Sriwijaya University, Palembang, Indonesia
Humanities Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Veterinary

Published : 7 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Cakrawala Repositori Imwi

 1 
Influence of Trust, Quality of Service and Value Perception of User Confidence on Mobile Banking Services (Case Study on BNI Palembang Branch Customers) Ida Rosmalia Ekadany; Marlina Widiyanti; Muchsin Saggaf Shihab; Mohammad Adam
Cakrawala Repositori IMWI Vol. 5 No. 2 (2022): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v5i2.139

Abstract

This study was conducted to determine the impact of trust, service quality, and value perception of user confidence in mobile banking services for BNI customers in Palembang. The population in this study is all customers who use mobile banking services at PT. Bank Negara Indonesia (Persero), Tbk Palembang Branch, with a sample of 100 people, will be distributed to active customers at Bank BNI Cabang Palembang in 2021-2022 using the purposive sampling method. Based on the results of multiple linear regret analysis that has been carried out shows that trust, service quality, and value perception have a positive and significant effect on confidence in users of mobile banking services for BNI Customers in Abang Palembang. Service features n mobile banking need to be added, especially to the increasingly diverse top e-wallet services. Display the balance amount when making transactions such as transfers or e-wallet top-ups. Quality of service, there is a crash when topping up an e-wallet and top-up credit. BNI needs to increase the capacity of visits and establish cooperative relationships with e-wallet providers or service providers to provide better services. Perception of value, there needs to be follow-up or evaluation regarding changes in mpin and transaction codes if mobile banking users move applications by logging in and resetting on other devices because the BNI mobile banking service feature has many regulations that are a bit difficult to feel for users who are around >40 years.
The Effect of Online-Based Training and Work Stress on Employee Performance At PT Bank Mandiri Palembang Arief Area During The Covid-19 Pandemic Riscahya Simbolon; Marlina Widiyanti; Muhammad Yusuf; Mohammad Adam
Cakrawala Repositori IMWI Vol. 5 No. 2 (2022): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v5i2.140

Abstract

This study was conducted to determine the effect of online-based training and work stress on employee performance at PT Bank Mandiri Palembang Arief area during the Covid-19 pandemic. The population in this study is all employees of PT Bank Mandiri Area Palembang Arief in 2022 as many as 100 frontliner employees with sample determination using the census method (saturated sampling). Based on the results of multiple linear regression analysis that has been carried out, it shows that online-based training has a positive and significant effect on employee performance at PT Bank Mandiri Palembang area Arief during the Covid-19 pandemic. Work stress has a positive and insignificant effect on employee performance at PT Bank Mandiri Palembang Arief area during the Covid-19 pandemic. Online-based training provided to employees needs to be evaluated by the company's management in choosing the training activities provided so that the training provided can provide results / feedback that are in accordance with the company's wishes in improving employee performance. Work stress, it is necessary to have the role of superiors in providing opportunities for employees to give opinions, providing activities outside of working hours such as gatherings, eating together activities is also one of the options in order to create relationships between fellow employees and superiors can be well established. For employees, it is hoped that the company needs to evaluate again in determining the employee's work position so that the work given is easy to live and manage, besides that it can also reduce the company's costs in conducting training. If the skills and education possessed are appropriate, then there is no need to do too much training and reduce the work stress felt by employees.
Co-Authors Agustina Hanafi Andriana, Isni Anggun Tiara Kasih Badia Perizade Endriana Luckita Sari Ida Rosmalia Ekadany Isnurhadi Levi Kusuma Putra Malinda, Shelfi Mohamad Adam Mohammad Adam Muchsin Saggaf Shihab Muhamad Adam Muhammad Yusuf Novirianti Malinda Rais Gunawan Rio Juni Lisan Riscahya Simbolon Satria Oktariadi Yoga Purwita Kurniawan Zakaria Wahab