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All Journal BIMA : Journal of Business and Innovation Management
Soesy Mayang Sary
Universitas Hasyim Asy’ari Tebuireng Jombang
Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Layanan Terhadap Kepuasan Anggota (Studi Kasus Pada KSP PARAMA – Para Raya Mayapadha) Soesy Mayang Sary
BIMA : Journal of Business and Innovation Management Vol. 2 No. 1 (2019): October
Publisher : Prodi Manajemen Fakultas Ekonomi Universitas Hasyim Asy'ari Tebuireng Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33752/bima.v2i1.132

Abstract

This study aims to determine the quality of service to member satisfaction using associative descriptive quantitative methods, this study only looks for differences between the independent variables on the dependent variable only. The results of this study indicate that the quality of services consisting of significant physical evidence, reliability, responsiveness, and empathy and guarantees do not significantly influence member satisfaction at KSP PARAMA (Para Raya Mayapadha).
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