BIMA : Journal of Business and Innovation Management
Vol. 2 No. 1 (2019): October

Pengaruh Kualitas Layanan Terhadap Kepuasan Anggota (Studi Kasus Pada KSP PARAMA – Para Raya Mayapadha)

Soesy Mayang Sary (Universitas Hasyim Asy’ari Tebuireng Jombang)

Article Info

Publish Date
19 Aug 2020

Abstract

This study aims to determine the quality of service to member satisfaction using associative descriptive quantitative methods, this study only looks for differences between the independent variables on the dependent variable only. The results of this study indicate that the quality of services consisting of significant physical evidence, reliability, responsiveness, and empathy and guarantees do not significantly influence member satisfaction at KSP PARAMA (Para Raya Mayapadha).

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Journal Info
BIMA : Journal of Business and Innovation Management
Website

Abbrev

bima

Publisher

Universitas Hasyim Asy'ari

Subject

Economics, Econometrics & Finance Social Sciences

Description

Fokus jurnal ini adalah publikasi bidang - bidang penelitian dalam ilmu manajemen seperti manajemen keuangan, manajemen pemasaran, manajemen sumber daya manusia, manajemen operasi, dan bisnis. Scopenya tidak terbatas pada bidang - bidang tersebut namun segala bidang - bidang ilmu yang relevan dengan ...