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All Journal Jurnal Akuntansi Bisnis dan Ekonomi (JABE) Jurnal Manajemen Dirgantara Enrichment : Journal of Management Jurnal Kewarganegaraan El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis Journal of International Conference Proceedings Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia JAMBU AIR : Journal of Accounting Management Business and International Research JETISH: Journal of Education Technology Information Social Sciences and Health Jurnal Ground Handling Dirgantara Flight Attendant Kedirgantaraan: Jurnal Public Relation, Pelayanan, Pariwisata Jurnal Kajian dan Penelitian Umum Student Research Journal Intellektika: Jurnal Ilmiah Mahasiswa El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Indonesian Journal of Aviation Science and Engineering HEMAT: Journal of Humanities Education Management Accounting and Transportation
Desiana Rachmawati
Sekolah Tinggi Teknologi Kedirgantaraan
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Nursing Physics Public Health Social Sciences Transportation Other

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PENGARUH INSENTIF, SARANA PENDUKUNG, DAN KOMPETENSI SUMBER DAYA MANUSIA TERHADAP MOTIVASI KERJA PEGAWAI UNIT AIRPORT RESCUE AND FIRE FIGHTING (ARFF) PT ANGKASA PURA I BANDAR UDARA ADI SOEMARMO BOYOLALI Nanda Muchammad Farhan Taufik; Desiana Rachmawati
Jurnal Ground Handling Vol 5 No 01 (2023): Ground Handling Dirgantara
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/jgh.v5i01.788

Abstract

Permasalahan tentang keselamatan dan keamanan di Indonesia terus menjadi hal yang perlu diperhatikan dalam dunia penerbangan. Dalam lingkup bandar udara terdapat unit yang menangani suatu insiden yang tidak diinginkan terjadi dalam bandar udara yaitu unit Airport Rescue and Fire Fighting (ARFF). Penelitian ini bertujuan untuk menganalisis Pengaruh insentif, sarana pendukung, dan kompetensi sumber daya manusia terhadap motivasi kerja pegawai Unit Airport Rescue kerja pegawai Unit ARFF PT.Angkasa Pura I Bandar Udara Adi Soemarmo Boyolali. Penelitian ini menggunakan rancangan metode penelitian kuantitatif. Populasi dalam penelitian ini adalah pegawai ARFF di PT. Angkasa Pura I Bandar Udara Adi Soemarmo Boyolali. Sampel dalam penelitian ini berjumlah 31 responden. Teknik pengumpulan data menggunakan kuesioner online yang telah diuji validitas dan reliabilitas. Teknik analisis data yang digunakan untuk menjawab hipotesis adalah regresi linier berganda, Uji T dan Uji F. Teknik analisis data yang digunakan dalam penelitian ini adalah menggunkaan SPSS versi 22. Hasil penelitian ini menunjukkan bahwa Insentif tidak berpengaruh terhadap motivasi kerja, sarana pendukung tidak berpengaruh terhadap motivasi kerja, dan kompetensi sumber daya manusia tidak berpengaruh terhadap motivasi kerja. Sarana pendukung menjadi variabel yang dominan paling berpengaruh yaitu motivasi kerja dengan nilai koefisien regresi sebesar 0,521.
Pengaruh Kualitas Pelayanan Dan Harga Tiket Terhadap Kepuasan Penumpang Maskapai Batik Air Di Bandar Udara Abdulrachman Saleh Malang Maulana Fadli; Desiana Rachmawati
Student Research Journal Vol. 1 No. 4 (2023): Agustus : Student Research Journal
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/srjyappi.v1i4.545

Abstract

Passenger satisfaction is a very important thing for an airline to be one of the benchmarks to see how far the company's success is in carrying out its vision and mission. The purpose of this study was to determine partially significant Customer Service Quality towards Batik Air Airline Passenger Satisfaction at Abdulrachman Saleh Airport Malang. To find out ticket prices partially significant to Batik Air Airline Passenger Satisfaction at Abdulrachman Saleh Airport Malang. To determine the effect of Customer Service Quality and Ticket Prices simultaneously on Batik Air Airline Passenger Satisfaction at Abdulrachman Saleh Airport Malang. This research uses descriptive quantitative methods. And multiple linear analysis technique. The number of samples used is 100 respondents. Data collection techniques in this study using a questionnaire. Data processing in this study uses the SPSS software program. The conclusion of this study can be seen that the Quality of Customer Service has a positive and significant influence on Passenger Satisfaction, Ticket Prices have a positive and significant influence on Passenger Satisfaction. Simultaneously it is known that the Quality of Customer Service and Ticket Prices have a positive and significant influence on Batik Air Airline Passenger Satisfaction at Abdulrachman Saleh Airport Malang.
The Effect of Providing Online Ticket Reservation Services Through Traveloka on Passenger Repurchase Interests at Yogyakarta International Airport Veronica Laras Ati Wiguna; Desiana Rachmawati
Jambu Air : Journal Of Accounting Management Business And International Research Vol 2, No 2 (2023): October 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jambu air.v2i2.895

Abstract

In the web-based ticket reservation framework through the Traveloka application, purchasers can make flight ticket reservations whenever and anyplace with a quick time so buyers will get back to utilizing the help when they are fulfilled. The purpose of this study is to ascertain whether or not Traveloka's online ticket reservation service at Yogyakarta International Airport has an impact on passengers' intentions to repurchase tickets.100 people take part in this study's sampling. A questionnaire is used in this study to collect data. The data analysis strategy makes use of the T test, Coefficient of Determination (R2), and Descriptive Test from simple linear regression analysis.The findings of the study indicate that the variable offering online ticket reservation services through Traveloka has a positive effect on passenger repurchase intentions at Yogyakarta International Airport, as its regression coefficient value is 0.877. The determined T esteem is 10,576 with an importance worth of 0.000 0.05 which shows that Ho is dismissed and Ha is acknowledged. The fact that the significant value is less than 0.005 indicates that Traveloka's provision of online ticket reservation services has a positive impact on passenger intent to repurchase tickets. The coefficient of determination is 0,528; consequently, Passenger Interest (Y) is influenced by the variable Service Provision (X) by 51.8 percent, while other variables not included in the research model are responsible for the remaining 47.2 percent. The engaging test shows that Help Arrangement (X) is 55,73. The typical worth of Traveler Interest (Y) is 55,24. The results of the hypothesis testing indicate that passengers at Yogyakarta International Airport are more likely to repurchase their tickets if they can book them online using the Traveloka app. This is built up by certain respondents communicating their arrangement.
Tingkat Kepuasan Penumpang Terhadap Pelayanan Lost And Found PT. Avia Citra Dirgantara di Bandar Udara Abdulrachman Saleh Malang Jawa Timur Hangga Dwipa Yudha; Desiana Rachmawati
Jurnal Kajian dan Penelitian Umum Vol. 1 No. 4 (2023): Agustus : Jurnal Kajian dan Penelitian Umum
Publisher : Sekolah Tinggi Agama Buddha Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jkpu-nalanda.v1i4.394

Abstract

Lost and found unit officers are the ones who most often receive complaints from passengers who have lost or damaged baggage. This is related to passenger satisfaction, so that the quality of service in lost and found units requires more attention from the ground handling company at the airport. The purpose of this study was to determine the level of passenger satisfaction and to determine the attributes of service quality in determining the level of passenger satisfaction with the lost and found unit of PT. Avia Citra Dirgantara at Abdulrachman Saleh Airport in Malang. Researchers used descriptive quantitative methods. This study uses descriptive analysis techniques. Data analysis used the passenger satisfaction index and importance performance analysis. The number of samples used is 100 respondents, the questionnaire is addressed to passengers who have used the lost and found unit services of PT. Avia Citra Dirgantara. The place of this research is Abdulrachman Saleh Airport, Malang, East Java. The results of the research show that the satisfaction level of users of the lost and found unit can be seen from the IKP score of 37% stating that they are very satisfied and 32% stating that they are satisfied with the performance or service of the lost and found unit. If seen from the indicator with a very satisfied percentage it shows on the Emphaty indicator which is 30% and satisfaction shows on the Responsiveness indicator which is 63%. Attributes that need to be improved are located in quadrant I and there are 4 attributes in quadrant I.
Penanganan Keterlambatan (Delay) pada Maskapai Lion Air di Bandar Udara Internasional Yogyakarta Hutri Lien Vanny; Desiana Rachmawati
Intellektika : Jurnal Ilmiah Mahasiswa Vol. 1 No. 5 (2023): September : Jurnal Ilmiah Mahasiswa
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/intellektika.v1i5.450

Abstract

One of the tasks of airlines is to ensure the quality of service related to punctuality. Lion Air YIA Airport often experiences problems related to delays, namely the unauthorized refusal by the carrier to carry out the carriage agreement due to factors such as weather conditions that make it impossible to carry out flight activities, passenger delays during boarding time, and delays from pilots, co pilots, cabin crew, catering and, aircraft unpreparedness or handling in the area. This study aims to determine the handling of delays at Lion Air Airlines at Yogyakarta International Airport. This study used qualitative research methods with data collection techniques in the form of observation, interviews, and documetation. The data analysis used is Data Reduction, Data Presentation, and Conclusion. The triangulation techniques used are source triangulation and triangulation techniques. The implementation of this research was carried out on September 1 – September 30, 2022 at Yogyakarta International Airport. The results of this study are factors that cause flight delays (delay) are dominant factors, namely weather factors in the form of heavy rain and unstable wind speed. As well as other factors, namely problems from the previous airport, weather factors in the form of heavy rain and unstable wind speed. errors during passenger checks or fitting boarding documents, and damage to aircraft engines, and overcrowding of flights. The handling carried out by Lion Air YIA International Airport is in accordance with the rules of the Law and the rules of the airline itself, including giving snacks or drinks to passengers, and reimbursing money or costs in accordance with the rules of the Law and the airline's own rules. The solution to overcome problems in handling delays is to communicate with cathering parties to avoid delays in procuring delay service and try as much as possible to understand passengers by paying attention to passengers.
Dampak Ketidaksesuaian Konfigurasi Parkir Pesawat di Parking Stand Bandar Udara Iskandar Pangkalan Bun Kalimantan Tengah Aizal Geryana; Desiana Rachmawati
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 2 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i2.564

Abstract

Iskandar Pangkalan Bun Airport, Central Kalimantan, has 5 parking stands that are used for its operational activities, the direction of the parking stands has been regulated in the Standard Operating Procedure (SOP). In its implementation, violations occurred, namely parked aircraft that did not comply with the SOP and pilots who did not want to follow directions from AMC officers referring to the applicable SOPs. The purpose of this study was to find out the causes, impacts, and solutions of the mismatch of aircraft parking configurations at the parking stand of Iskandar Pangkalan Bun Airport, Central Kalimantan. This study uses descriptive qualitative research methods, data collection is done by participatory observation, structured interviews and documentation. The documentation used is in the form of the applicable AMC Iskandar SOP. The research was conducted on 3 informants, namely Mr. Idi Adnan Ismail with the position of Head of Services and Services section, Mr. Wahyu Hidayat with the position of Head of AMC. And Mr. Roni Chaeruddin as an AMC officer. The validity of the data using triangulation, namely source triangulation, technical triangulation and time triangulation. The results of the study indicate that there is a cause for the mismatch of aircraft parking configurations at the Iskandar Pangkalan Bun Airport parking stand. In the form of violations committed by AMC officers and pilots who committed violations on purpose. This violation resulted in a negative impact, namely flight delays, as well as the feared impact of crashes between aircraft and disruption of operations. Solutions made to overcome this impact include verbal warnings to Wings Air airline pilots and giving warnings in briefings carried out with the site manager (SM) of Citilink airlines, AMC officers, and marshallers. Keywords: Parking Stand, Parking Konfiguration, Iskandar Airport, SOP
Pengaruh Fasilitas Ruang Tunggu terhadap Tingkat Kenyamanan Penumpang di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok Sulistiawati Ningsih; Desiana Rachmawati
Indonesian Journal of Aviation Science and Engineering Vol. 1 No. 1 (2024): January
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/pjase.v1i1.2221

Abstract

Bandar udara adalah infrastruktur vital di Indonesia yang mendukung konektivitas dan pariwisata antarwilayah. Fasilitas di Bandar Udara, terutama ruang tunggu, mempengaruhi kenyamanan penumpang dalam menggunakan layanan penerbangan. Penelitian ini bertujuan untuk menilai pengaruh fasilitas ruang tunggu di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok terhadap tingkat kenyamanan penumpang. Selain itu, penelitian ini juga ingin mengetahui seberapa besar pengaruhnya fasilitas ruang tunggu bagi kenyamanan penumpang di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif dan menggunakan instrumen penelitian berupa angket atau kuesioner. Populasi dalam penelitian ini adalah penumpang di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok dan sampel yang digunakan berjumlah 100 orang. Berdasarkan hasil penelitian yang didapat menunjukkan bahwa nilai signifikan variabel fasilitas ruang tunggu (X) sebesar 0,00 pada tingkat signifikan 0,05 karena nilai signifikan 0,00<,0,05 maka ditemukan ada pengaruh antara variabel fasilitas ruang tunggu (X) terhadap kenyamanan penumpang (Y), sehingga dapat disimpulkan bahwa Ha diterima dan H0 ditolak. Berdasarkan hasil uji koefesien determinasi dapat disimpukan bahwa besar pengaruh fasilitas ruang tunggu terhadap tingkat kenyamanan penumpang di Bandar udara Internasional Zainuddin Abdul Madjid Lombok adalah sebesar 83,8% dan sisanya sebesar 16,2% yang dipengaruhi oleh variabel lainnya.
Pengaruh Pendidikan, Pekerjaan dan Pendapatan Terhadap Keputusan Pembelian Menggunakan Maskapai Full Service di Bandar Udara Internasional Zainuddin Abdul Madjid Lombok Fatihatun Rahmaniar; Desiana Rachmawati
HEMAT: Journal of Humanities Education Management Accounting and Transportation Vol 1, No 2 (2024): Agustus 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/hemat.v1i2.2329

Abstract

Keputusan pembelian menggunakan maskapai full service Di Bandar Udara Internasional Zainuddin Abdul Majid Lombok memicu perubahan yang sangat radikal di lingkungan pemasar. Situasi dan kondisi inilah yang akan mendorong timbulnya perilaku baru dari konsumen yang tercermin pada kebutuhan dan keinginannya. Keberadaan orientasi pelanggan yang harus diutamakan, membuat peneliti tertarik meneliti bagaimana pengaruh pendidikan, pekerjaan, pendapatan secara parsial yang dijelaskan lewat fenomena latar belakang, terdapat waktu, tempat penelitian yang diteliti, indikator yang digunakan, tujuan, hasil penelitian yang berisi tentang variabel Pendidikan (X1), Pekerjaan (X2) dan Pendapatan (X3) terhadap variabel Keputusan Pembelian (Y) yang saling terikat terhadap keputusan pembelian pengguna layanan maskapai full service di Bandar Udara Internasional Lombok. Penelitian ini merupakan penelitian kuantitatif dengan metode survei. Penelitian yang dilakukan dengan menganalisis data menggunakan pendekatan kuantitatif/statistik, dan mengevaluasi hipotesis. Peneliti mengambil sampel yang dibagikan berdasarkan jenis kelamin, usia, pendidikan terakhir, pekerjaan, pendapatan, dan durasi penggunaan Maskapai Full Service sebanyak komposisi pernyataan terdiri dari 1 opsi Pendidikan (X1), 1 opsi Pekerjaan (X2), 1 opsi Pendapatan (X3), dan 13 pernyataan dari indikator Keputusan pembelian (Y). Berdasarkan hasil penelitian yang telah dilakukan, maka dapat disimpulkan sebagai berikut: Berdasarkan hasil Uji t (Parsial) variabel pendidikan, pekerjaan dan pendapatan tidak berpengaruh terhadap keputusan pembelian menggunakan maskapai full service di Bandar Udara Internasional Zainuddin Abdul Majid Lombok. Nilai probabilitas keseluruhan variabel X ini lebih besar dari α= 0,05. Dengan demikian, sesuai dengan ketentuan dalam kriteria pengujian, jika nilai probabilitas 0,05 maka dapat disimpulkan bahwa variabel pendidikan tidak berpengaruh terhadap probabilitas. Berdasarkan hasil Uji F (Simultan) variabel independent berpengaruh positif terhadap keputusan pembelian menggunakan maskapai full service di Bandar Udara Internasional Zainuddin Abdul Majid Lombok. Nilai probabilitas keseluruhan variabel X yakni 0,05. Dengan demikian, maka sesuai dengan ketentuan dalam kriteria pengujian, jika nilai probabilitas lebih kecil dari α= 0,05, maka dapat disimpulkan bahwa variabel pendidikan, pekerjaan, dan pendapatan secara bersama-sama berpengaruh terhadap probabilitas. Hasil pengujian koefisien determinasi (R2) diperoleh dari nilai Adjusted R Square 0,107 atau 10,7% dari angka tersebut dapat disimpulkan bahwa variable pendidikan, pekerjaan dan pendapatan berpengaruh terhadap Keputusan pembelian menggunakan maskapai full service sebesar 10,7%. Sedangkan sisanya (100%-10,7% = 89,3%) yang dipengaruhi oleh variable lain diluar persamaan regresi ini atau variable yang tidak diteliti.
Co-Authors Adipura Danang Maulana Adipura Danang Maulana Aizal Geryana Aizal Geryana Anisa Fitriani Dayu Anugrah Ramadhani Dwiko Satria Bimantara Enjellica Rivera Fatihatun Rahmaniar Fitrah Ade Kurniawan Hangga Dwipa Yudha Hariani Batubara Hutri Lien Vanny Lidia Putriana Maulana Fadli Nanda Muchammad Farhan Taufik Nina Ainur Fatimah Reski Maheswara Sea Asha Rara Dini Santosa Sea Shafira Puteri Yowanda Sulistiawati Ningsih Sultan Ali Veronica Laras Ati Wiguna Zenita Kurniasari