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All Journal Jurnal Teknologi Informasi dan Komunikasi Journal of Management and Informatics
Sri Handoko
Universitas Sains dan Teknologi Komputer
Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Mechanical Engineering

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Manajemen Pengelolaan Pemesanan dan Penjualan Produk Secara Online Menggunakan Metode Real Time Processing Sri Handoko; Hendri Rasminto
JURNAL TEKNOLOGI INFORMASI DAN KOMUNIKASI Vol 11 No 2 (2020): September
Publisher : UNIVERSITAS STEKOM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (936.664 KB) | DOI: 10.51903/jtikp.v11i2.264

Abstract

This study aims to design an ordering and sales information system at CV New Flashphone Semarang. Through the creation of the Ordering and Sales Information System, it is expected to be able to simplify the process of ordering and selling goods, as well as to make reports of goods more quickly, which is used by the company as a management tool in sales activities at CV New Flashphone Semarang. The research method used is the Real Time Processing research method, which is one of the processing with concrete processes that uses online media. This input is done continuously and can automatically be obtained through the sensor. In using this real time processing, the user gets much more benefit because the time it takes to get the results is instant. So you don't have to wait long to get the desired result. The reaction is much faster than some of the previous processing. The results of the research from the design of ordering and sales information systems are to make it easier for consumers to make purchases and order goods, as well as to facilitate companies in marketing their products and also make it easier for companies to control existing goods. Currently the company is still using a manual system in recording ordering transactions and selling goods, even though implementing an information system will minimize the risk of recording errors in reports, so that information is faster and more complete.
The Framework of Customer Engagement on Customer Satisfaction : The Antecedents and Consequences Titin Hargyatni; Kusna Djati Purnama; Danang Wiratnoko; Robby Andika Kusumajaya; Sri Handoko
Journal of Management and Informatics Vol 1 No 1 (2022): April : Journal of management and informatics
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jmi.v1i1.146

Abstract

This study examines the relationship between requirements and framework development in Customer Engagement (CE). In this paper it is developed based on engagement theory with the assumption that satisfying relationships will be able to create emotional relationships so that colleagues will be involved and bound to each other. Based on theoretical studies, this paper proposes a framework that examines the components that exist in CE, antecedents. involved and the consequences of CE. To complete the study, we also discuss how the type of industry, company characteristics - Business to Business vs Business to Consumer - and value and level of involvement affect the satisfaction relationship, both direct and indirect contributions from the point of view of emotional involvement in Customer Engagement. Next, examine the development of Customer Engagement and how to maximize company performance by making appropriate strategic changes. The findings of this paper are the relationship between emotions and the indirect contribution of customers’ needs to be improved to the company's service industry with the B2B concept for products/services with a high level of involvement; Furthermore, it is also necessary to improve services for products or services with a high level of brand value and companies that provide a higher level of satisfaction.
Co-Authors Danang Wiratnoko Hendri Rasminto Kusna Djati Purnama Kusumajaya, Robby Andika Titin Hargyatni