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All Journal PROFIT : Jurnal Administrasi Bisnis PEDAGOGIK : JURNAL PENDIDIKAN Jurnal Ilmiah Ecobuss Profit : Jurnal Kajian Ekonomi dan Perbankan Syariah GUYUB: Journal of Community Engagement Jurnal Kolaboratif Sains TRILOGI: Jurnal Ilmu Teknologi, Kesehatan, dan Humaniora Jurnal Pembelajaran Bahasa dan Sastra KEADABAN: Jurnal Sosial dan Humaniora
Deddy Junaedi
Universitas Nurul Jadid
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Journal : Profit : Jurnal Kajian Ekonomi dan Perbankan Syariah

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PENGARUH PELAYANAN PRIMA TERHADAP KEPUASAN NASABAH (STUDI KASUS DI PT. BANK JATIM CAPEM MARON PROBOLINGGO) Deddy Junaedi
JURNAL PROFIT Vol 4, No 1 (2020): Economic Management
Publisher : Nurul Jadid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/profit.v4i1.858

Abstract

This research is explanatory. The purpose of this study is (1) To analyze and determine the effect of service attitude aspects on customer satisfaction; (2) To analyze and determine the effect of service aspects Attention to customer satisfaction; (3) To analyze and determine the effect of service aspects of the Actions on customer satisfaction. The population in this study are customers who conduct financial transactions at Bank Jatim Capem Maron Probolinggo. Sampling at the time of the study using the method of accidental sampling took samples of anyone who was there or happened to be found when filling out the questionnaire. The results of this study are (1) Attitude has a significant and negative influence on Customer Satisfaction; (2) Attention has a significant and positive influence on Customer Satisfaction; (3) Action is the most dominant variable.
Co-Authors Alfiatun Alfiatun Arifatus Zubaidah Bambang Swasto Faizatul Rohmah Hamidah Nayati Utami Lindawati Lindawati Moh. Syadidul Itqan Nafilatul Alwiyah Putri Ananda Sayekti Rizal, Sofian Syaiful Septiani Ariska Ayu Dewi Siti Marhamah Siti Masruroh Sunaika Vany Indo Pratiwi Zahrotul Mauliya