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Suwardi Suwardi
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Journal : JOBS (Jurnal Of Business Studies)

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DYNAMIC ARCHIVE DISTRIBUTION APPLICATION FOR PT. PERUSAHAAN GAS NEGARA TBK AREA SEMARANG Sulistiyo Mutiara Jaya; Iwan Hermawan; Suwardi Suwardi
JOBS (Jurnal Of Business Studies) Vol 4, No 2 (2018): Desember 2018
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v4i2.1497

Abstract

PT. Perusahaan Gas Negara Tbk (PGN) is a company engaged in the field of natural gas transmission and distribution in Indonesia. One of the sales offices is in Semarang, Central Java. Administrative activities in a service company like PGN really need to be considered. One such activity is the management and distribution of archives. Archives are very useful for companies in various activities. The purpose of this research is to provide convenience in the management and distribution of archives at PGN area Semarang. This study designed a dynamic archive distribution application using software Microsoft Visual FoxPro 9.0 with rapid application development (RAD) research methods. The results of this study provide efficiency in managing archives such as input, retrieval, and distribution of archives at PGN area Semarang.   
PENGARUH PERSEPSI HARGA, KEPERCAYAAN, DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT. SINAR TRANS GLOBAL (KASUS JASA PELAYANAN BONGKAR CURAH IMPOR) Erik Prasetya; Makmun Riyanto; Suwardi Suwardi
JOBS (Jurnal Of Business Studies) Vol 3, No 2 (2017): Desember 2017
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v3i2.1481

Abstract

This research was aimed to find out the influence price perception, trust, service quality toward customer satisfaction in PT Sinar Trans Global. The methods of data collection were interview and questionnaire completion. The sample of this research are 42 respondents and analytical method used were the validity test, reliability test, multiple linear regression conducted with the Ordinary Least Square (OLS) test methods and Goodness of Fit Test. The result of regression analysis indicated that price perception, trust, quality service had positive influence on customer satisfaction. Based on t test it was indicated that price perception, trust, quality service had positive significant influenced on customer satisfaction. Based on F test, independent variables simutaneuosly influenced the customer satisfaction significantly, with coeficient of determination (R2) of 0,910. This means that 91% of customer satisfaction could be influenced by price perception, trust, quality service while the remaining of 9% was influenced by other variables which were not observed.
THE INFLUENCE OF PRICE, PRODUCT QUALITY, AND SERVICE QUALITY ON COSTUMERS’ SATISFACTION AT TELKOM SEMARANG WIFI CORNER Fahmi Fahreza; Karnowahadi Karnowahadi; Suwardi Suwardi
JOBS (Jurnal Of Business Studies) Vol 4, No 1 (2018): Oktober 2018
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v4i1.1490

Abstract

PT Telkomunikasi Indonesia is one of the leading information technology and communication companies in Indonesia. It is always consistent to maintance quality product. The primary purpose of this final project is to analyze the influence of price, product quality, and service quality on costumers’ satisfaction at Telkom Wifi Corner Semarang.The sampling technique used was incidental sampling using Slovin’s formula. The sample was 100 respondents. Method of collecting data were questionnaires and literature study. The statistical analysis used were multiple linier regression method, reliability test, validity test, assumption classic test,coefficient of determination test, F-test, t-test.The result of determination coefficient (R square) showed that 78,1 % costumers’ satisfaction were influenced by price, product quality, and service quality. The rest was explained by other factors not examined in this research. The result of hypothesis testing shows the variables of price, product quality, and service quality simultaneously and partially significant influence on costumers’ satisfaction at Telkom Semarang Wifi Corner.
Co-Authors Erik Prasetya Fahmi Fahreza Iwan Hermawan Karnowahadi Karnowahadi Makmun Riyanto Sulistiyo Mutiara Jaya