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Mohammad Jufriyanto
Universitas Muhammadiyah Gresik
Aerospace Engineering Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering Materials Science & Nanotechnology Other

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Journal : Jurnal Serambi Engineering

 1 
Analisis Kepuasan Pelanggan terhadap Kualitas Pelayanan dengan Metode Servqual, Customer Satisfaction Index dan Importance Performance Analysis pada Yasse Barbershop Muhammad Nu’man Fathoni; Mohammad Jufriyanto
Jurnal Serambi Engineering Vol 7, No 3 (2022): Juli 2022
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v7i3.4563

Abstract

Yasse Barbershop is a haircut service business for children to adults. At the beginning of 2019, there were business developments at Yasse, including providing hair facial services, hair massage, relaxation, hair dye services and selling various kinds of hair care products. The innovation was carried out because the owner wanted to improve the completeness of services, satisfy customers and be superior to competitors. The completeness of services at Yasse Barbershop is an attraction for customers. In order to create customer satisfaction so as to create customer loyalty, the quality of service must be proportional to the completeness of the service. This study aims to identify the level of customer satisfaction with the services provided at Yasse barbershop. The Servqual, Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods are the three methods used. Service quality gap analysis results show that all service quality data has a negative gap value. The results of the analysis with CSI showed a customer satisfaction index of 74%. These two things mean that Yasse barbershop customers are not satisfied with the services provided, and service improvement actions are needed
Pengendalian Kualitas Material Kapur pada PT. AJG dengan Metode SQC dan FMEA Fatih Firmansyah; Mohammad Jufriyanto
Jurnal Serambi Engineering Vol 8, No 4 (2023): Oktober 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i4.6896

Abstract

PT. Aneka Jasa Grhadika merupakan perusahaan yang menerapkan sistem produksi Make to Order (MTO), Assembly to Order (ATO), dan Engineer to Order (ETO). Dalam memproduksi produknya sangat mempertahankan kualitas dalam memberikan kepercayaan dan kepuasaan kepada customer. Hal ini didukung dengan ketersediaan ISO 9001:2015 yang berkaitan dengan quality management system. PT. AJG juga merupakan perusahaan yang bergerak di bidang Engineering, Procurement, dan Contruction (EPC). Pada proses pengadaan seringkali terjadi ketidaksesuaian antara material kapur yang diterima dengan standar spesifikasi yang telah ditetapkan oleh perusahaan. Hal tersebut dijadikan topik pembahasan oleh peneliti dengan tujuan untuk mengetahui faktor apa saja yang menyebabkan ketidaksesuaian material kapur dan pengendalian kualitas yang tepat. Dalam penelitian ini menggunakan metode Statistical Quality Control (SQC) dan Failure Mode Effect Analysis (FMEA). Hasil penelitian diperoleh temuan bahwa material kapur berada di luar batas kendali, dan faktor penyebab ketidaksesuaian material kapur meliputi faktor mesin, manusia, metode, pengukuran, dan lingkungan. Usulan tindakan perbaikan yang direkomendasikan yakni melakukan penjadwalan maintenance mesin, memberikan penugasan sertifikasi keahlian kepada karyawan, melakukan identifikasi terkait supplier dengan kriteria pelayanan terbaik, menstruktur metode penerimaan material kapur, melakukan mediasi dengan pihak rekanan terkait kondisi aktual kualitas material kapur, dan melakukan uji sampling terkait area yang akan diambil material kapur secara periodik.
Co-Authors Dzakiyah Widyaningrum Fatih Firmansyah Hidayat Hidayat Mohammad Lathoiful Minan Muhammad Nu’man Fathoni Nisa Isrofi Palupi Adilia Pratiwi Rifky Maulana Yusron Sahidin Sasmito aji Yulia Nur Ainiyah