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All Journal Majalah Farmaseutik Jurnal Kesehatan Qamarul Huda
Mukhlishah, Neneng Rachmalia Izzatul
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Health Professions Medicine & Pharmacology Nursing Public Health

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Kepuasan Pasien Di Apotik Dahlia Berdasarkan Karakteristik Pasien Dengan Model SERVQUAL Dwi Monika Ningrum; Faizul Bayani; Depi Yuliana; Neneng Rachmalia Izzatul Mukhlishah; Cokorda Istri Widya Utamiswari
Jurnal Kesehatan Qamarul Huda Vol. 8 No. 2 (2020): Desember 2020
Publisher : Universitas Qamarul Huda Badaruddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (379.878 KB) | DOI: 10.37824/jkqh.v8i2.2020.216

Abstract

Pharmacy services at the pharmacy are an integral part of the implementation of health efforts, which play an important role in improving the quality of health services for the community. The demands of patients and society for improving the quality of pharmaceutical services require an expansion from the old paradigm that is product oriented (drug oriented) to a new paradigm that is patient oriented (patient oriented) with a philosophy of pharmaceutical care. The purpose of this study was to see the level of patient satisfaction with prescription services at Dahlia Pharmacy Mataram. The sample in this study is part of the entire population who redeem prescriptions at the Dahlia Pharmacy with ages 19-65 years. The determination of the sample size with a confidence level of 99% using the Slovin formula. The results obtained by the level of patient satisfaction seen from each dimension include direct evidence (tangible), reliability, responsiveness, assurance, empathy shows that on average patients give a satisfied response to the service provided. This shows that the services provided by pharmacy officers are good enough. The study showed that the largest percentage of patients were satisfied with the services provided by the dahlia pharmacy by 67.96% and very satisfied with the percentage of 23.94%. It is known that the level of satisfaction obtained by customers is closely related to the quality standards of the goods or services they enjoy. The nature of satisfaction is subjective, but can be measured through the customer and community satisfaction index.
IRRITATION TEST AND PHYSICAL PROPERTIES OF UNGUENTUM VOLATILE OIL OF Syzygium aromaticum IN HYDROCARBON BASE Neneng Rachmalia Izzatul Mukhlishah; Nining Sugihartini; Tedjo Yuwono
Majalah Farmaseutik Vol 12, No 1 (2016)
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (561.251 KB) | DOI: 10.22146/farmaseutik.v12i1.24130

Abstract

Essential oil of clove (Syzygium aromaticum) with the active compound eugenol has been widely studied and well known efficacious as antiinflammatory, and advanced research related to the formulation continues. Formula in this study was the topical dosage form an ointment using a hydrocarbon base (Vaseline album and Paraffin liquidum). Aim of this study was to know the physical properties and the power of irritation from ointment of clove essential oil (MABC) hydrocarbon base. The ointment was made by the melting method with concentration of MABC 5% (F1), 10% (FII) and 15% (FIII). Then the ointment of the third formula was evaluated its physical properties (spreadibility, adhesivity and pH). It was also evaluated the irritation’s properties on the skin by using a male guinea pigs test animals by the method of Draize test. The data were analyzed statistically with a confidence level of 95%. The statistical shows that were method significant differences between the formula. The increasing concentration of MABC, causes the greater of spreadibility (p<0,05) and adhesivity (p <0.05 between F 1 and FIII). On the other hand, the Kruskal Wallis test of pH shows there was no significant difference (p> 0.05). The results of irritation Draize test shows that an ointment base MABC hydrocarbon with concentration of 5%, 10% and 15% does not cause irritation.
Co-Authors Bayani, Faizul Cokorda Istri Widya Utamiswari Depi Yuliana Dwi Monika Ningrum Nining Sugihartini Tedjo Yuwono