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Tengku Sitti Rochmah
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Arts Humanities Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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Penanganan Surat Masuk Dengan Aplikasi Dropbox Untuk Efektifivitas Komunikasi Internal di Era Digital Tengku Sitti Rochmah; Chandra Hendriyani; Shafira Ramadhanty
Jurnal Sekretaris dan Administrasi Bisnis Vol 4 No 1 (2020): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : Akademi Sekretari Manajemen Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (247.577 KB) | DOI: 10.31104/jsab.v4i1.174

Abstract

The rapid development of technology in the digital era is driving changes in the way things work from manual to computerized. Changing the platform to computerization in administration is very helpful for companies, one of which is in cloud computing-based data storage through the use of the Dropbox application. The approved technology will provide benefits consisting of costs incurred, approved operational, and optimization of resources for the company. The purpose of this research is to study the process of implementing incoming mail and distributing mail using the Dropbox application and the benefits that come after distributing mail using the Dropdox application. The research method used is descriptive discussion. Data collection techniques carried out by observation, interviews with branch unit secretaries, and literature studies from books, journals, and documents relating to the discussion of research. The results of the study show that research and distribution of incoming mails using Dropbox conducted by BPJS Employment Cimahi in the digital era is currently facilitating work processes and internal communication between employees and encouraging new goals for companies that can be used quickly.
Implementasi Pelayanan Prima Terhadap Kualitas Pelayanan Customer Service Di Bri Kantor Cabang Bandung Martadinata Lilis Putri Anggraeni; Djenal Suhara; Tengku Sitti Rochmah
Jurnal Sekretaris dan Administrasi Bisnis Vol 6 No 2 (2022): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : Akademi Sekretari Manajemen Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v6i2.284

Abstract

Providing services for every banking institution is an activity that is routinely carried out every day. This proves that the quality of service provided by each banking institution must be considered in order to achieve customer satisfaction. People who are directly involved in customer satisfaction are Customer Service Officers (CSOs). CSOs play a role in increasing customer satisfaction in order to maintain their loyalty. Banking institutions need professional human resources (HR) to enable the implementation of service excellence properly. Therefore, every CSO must be equipped with the ability and knowledge of qualified service excellence. In addition to the ability and qualified knowledge, another important thing in the implementation of service excellence which is related is communication. A CSO must understand very well how to properly interpersonal communication as it should be. Bank Rakyat Indonesia or BRI is one of the largest banks in Indonesia with a vision to become a leading commercial bank that always prioritizes customer satisfaction and pays great attention to service excellence. Research location at Bank Rakyat Indonesia, Bandung Martadinata Branch Office. The object of research in this study is the services provided by CSOs with the implementation of service excellence to the customers. From the research results it can be rejected that there are increases and decreases in the number of customers who use Customer Service services. This is the author's consideration to examine how the implementation of excellent service to customers at the bank with the dimensions of service quality. Although some of the felt unsatisfied.
IMPLEMENTASI CAREER PATH STAF ADMINISTRASI DI PT PLN (PERSERO) PUSHARLIS Astiani Dewi Asri; Tengku Sitti Rochmah; Agus Garnida
Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 1 (2023): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : Akademi Sekretari Manajemen Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v7i1.275

Abstract

Sumber daya manusia di setiap perusahaan memiliki hak untuk berkembang dan setiap perusahaan memiliki peraturan yang berbeda. Perusahaan yang ideal pasti memiliki standar operational procedure dalam mendukung terjadinya pengembangan karir. PT PLN (Persero) Pusharlis mempunyai sistem penilaian bernama manajemen talenta. Penilaian tersebut berbentuk kinerja tahunan yang dibagi menjadi 2 yaitu kinerja semester 1 dan 2. Terdapat juga beberapa tahapan yang karyawan dapat lakukan untuk meningkatkan karirnya yaitu assessment, uji portopolio kompetensi, project assigment, fit and proper test, dan komite appraisal. Tujuan penulis melaksanakan penelitian di PT PLN (Persero) Pusharlis karena PT PLN (Persero) Pusharlis adalah salah satu BUMN terbesar di Indonesia yang memiliki program career path yang menunjang bagi staf administrasi. Metode penelitian yang digunakan yaitu kualitatif dengan pendekatan secara deskriptif. Teknik pengumpulan data dengan cara studi literatur dari buku-buku dan jurnal, wawancara, dokumentasi dan pengamatan langsung di lapangan. Career path di PT PLN (Persero) Pusharlis sudah menerapkan sistem manajemen dengan adil sehingga kesempatan untuk berkembang sangat tinggi. Alangkah lebih baik untuk lebih banyak memotivasi karyawan agar bisa terus berkembang.
Implementasi Program Pelatihan Dan Pengembangan Dalam Meningkatkan Soft Skills Trainee Di Hotel Novotel Bandung Lova Nadia Putri Hamidah; Tengku Sitti Rochmah; Agus Garnida
Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 1 (2023): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : Akademi Sekretari Manajemen Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v7i1.319

Abstract

Hotel Novotel Bandung merupakan hotel bintang 4 yang bergerak di bidang jasa akomodasi. Untuk keberlangsungan operasional perusahaan agar lebih produktif, pada setiap tahunnya terbantu oleh adanya trainee yang sedang melaksanakan On the Job Training (OJT). Untuk meningkatkan keahlian dan kemampuan trainee maka perusahaan melakukan proses pelatihan dan pengembangan secara berkala. Penelitian ini bertujuan untuk mengetahui Implementasi Program pelatihan dan pengembangan dalam meningkatkan soft skills trainee di Hotel Novotel Bandung. Teknik analisis data dalam penelitian ini menggunakan teknik kualitatif dengan studi literatur, wawancara, observasi, dokumentasi yang komprehensif dengan pendekatan deskriptif. Metode pelatihan yang digunakan di Novotel Bandung yaitu On the job training sedangkan untuk metode pengembangan yaitu metode pelatihan, understudies, coaching, dan counseling. Hasil dari penelitian menunjukkan bahwa dengan diberikannya pelatihan dan pengembangan oleh perusahaan, trainee memiliki pengetahuan, kemampuan dan keterampilan sesuai dengan pekerjaan yang dilakukan. Namun demikian penulis menyarankan agar perusahaan memberikan sarana dan fasilitas untuk pelaksanaan pelatihan dan pengembangan bagi trainee serta jam kerja, tanggung jawab pekerjaan yang sesuai.
Co-Authors Agus Garnida Astiani Dewi Asri Chandra Hendriyani Djenal Suhara Lilis Putri Anggraeni Lova Nadia Putri Hamidah Shafira Ramadhanty