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Pengaruh Pelatihan Kerja Terhadap Kinerja Karyawan (Studi Kasus Pdam Tirta Bumi Wibawa Kota Sukabumi) Supriatna, Apip; Sutisna, Mamun
Jurnal Riset Bisnis dan Investasi Vol 2, No 3 (2016): JURNAL RISET BISNIS & INVESTASI
Publisher : POLITEKNIK NEGERI BANDUNG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (466.57 KB)

The fact that human resources (employee) often dominant and play an active role in organization activities is the reason why this study needs to be done. Along with the development of science and knowledge more advanced then the companies are expected to be able to make its employees more skilled and trained in doing its job. One effort that can be done to improve the performance of the company’s employees of such companies is to conduct employee training. This research uses the sampling method sampling with nonprobability saturated, while the techniques of data collection are done by doing a spread of questionnaires to the 110 respondents, The data analysis method in this research tests for assumptions of classical, descriptive analysis, correlation analysis, hypothesis test, and regression analysis. The result obtained in this study that the training provided at PDAM Tirta Bumi Wibawa Sukabumi to employees classified as good or high, performance in PDAM Tirta Bumi Wibawa Sukabumi is also good. Based on the research tha has been done, the regression equation is Y +43.163 + 0.392X. results of the study stated that in PDAM Tirta Bumi Wibawa Kota Sukabumi job training and the performance of the employees have a positive relationship of 0.396 and training work affect the performance of the employees of 15.7% and 84,3% explained by other factors by the salary, work environment, organizational culture, leadership and motivation.

Pengaruh Kualitas Website (Webqual 4.0) Terhadap Penggunaan Kembali Prayogo, Arifyan Dwi; Sutisna, Mamun
Jurnal Riset Bisnis dan Investasi Vol 3, No 2 (2017): JURNAL RISET BISNIS & INVESTASI
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1517.863 KB)

This study assesses the effect quality of the website Tokopedia using WebQual 4.0 on repeat usage of website services (study on tokopedia website users). The purpose of this study was to analyze the influence of tokopedia website quality on repeat usage which context is e-commerce. Tokopedia growth until the end of 2016 made them as a refresher in C-to-C Commerce which has the modern services that gather buyers and sellers without face to face interaction so website platform of tokopedia has important role in tokopedia business activity. The research method using descriptive analysis with quantitative approach. Method for data analysis are using descriptive analysis, classical assumption test, correlation analysis, simple regression analysis, and hypothesis test. Sample on this research are 200 respondents which is users of tokopedia. Based on the results of data, website quality is in good category and repeat usage is in fair category. The conclusion of this research is there is influence of website quality on repeat usage is equal to 40,6%. Penelitian ini menilai pengaruh kualitas website Tokopedia dengan metode Webqual 4.0 terhadap repeat usage layanan website (studi pengguna website Tokopedia). Tujuan dari penelitian ini adalah untuk menganalisa pengaruh kualitas website Tokopedia terhadap penggunaan kembali website dalam konteks e-commerce. Pertumbuhan Tokopedia hingga akhir tahun 2016 membuat perusahaan tersebut sebagai penyegar di ranah bisnis C-to-C Commerce yaitu layanan modern tersebut mempertemukan pembeli dan penjual tanpa bertatap muka sehingga pentingnya platform website sebagai pemegang peran penting dalam kegiatan bisnis Tokopedia. Metode penelitian yang digunakan adalah deskriptif dengan pendekatan kuantitatif. Metode analisis data yang digunakan yaitu analisis deskriptif, uji asumsi klasik, analisis korelasi, analisis regresi sederhana, dan uji hipotesis. Sampel penelitian ini sebanyak 200 responden yang seluruhnya adalah pengguna website Tokopedia. Hasil penelitian menunjukkan kualitas website pada kategori baik dan penggunaan kembali dalam kategori cukup. Kesimpulan dari penelitian ini yaitu terdapat pengaruh kualitas website terhadap penggunaan kembali sebesar 40,6%.

Pengaruh Kepemimpinan Otentik Terhadap Perilaku Kewargaan Organisasional Henviana, Rizkita Cahya; Sutisna, Mamun
Jurnal Riset Bisnis dan Investasi Vol 3, No 3 (2017): JURNAL RISET BISNIS & INVESTASI
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (582.596 KB)

This study aims to determine the role of Authentic Leadership (AL) and Organizational Citizenship Behavior (OCB) also to analyze the relationship of these variables in Hypermart Bandung. This study consists of 4 dimension of AL (self awareness, relational transparency, internalized moral perspective, and balance processing) and 5 dimensions of OCB (altruism, civic virtue, conscientiousness, courtesy and sportsmanship). Research using linear regression and descriptive statistics. Data collection used questionnaire given to 150 employees of Hypermart Bandung. The results of this study indicate that the role of AL of the leader in Hypermart resulted in good category. Similarly, OCB on employees resulted in good category. It is also known that AL has a positive and significant effect on OCB. The level of AL influence on OCB is 23.7%, while 76.3% is influenced by other factors not explained in this research. Penelitian ini bertujuan untuk mengetahui peran Authentic Leadership (AL) dan Organizational Citizenship Behavior Behavior (OCB) juga untuk menganalisis pengaruh variabel-variabel ini di Hypermart Bandung. Penelitian ini terdiri dari 4 dimensi AL (kesadaran diri, transparansi relasional, perspektif moral yang diinternalisasi, dan pemrosesan keseimbangan) dan 5 dimensi OCB (altruisme, kebajikan kewarganegaraan, perhatian, sopan santun dan sportivitas). Penelitian menggunakan regresi linier dan statistik deskriptif. Pengumpulan data menggunakan kuesioner yang diberikan kepada 150 karyawan Hypermart Bandung. Hasil penelitian ini menunjukkan bahwa peran AL pimpinan Hypermart termasuk dalam kategori baik. Demikian pula, OCB pada karyawan termasuk dalam kategori baik. Juga diketahui bahwa AL memiliki pengaruh positif dan signifikan terhadap OCB. Tingkat pengaruh AL terhadap OCB adalah 23,7%, sedangkan 76,3% dipengaruhi oleh faktor lain yang tidak dijelaskan dalam penelitian ini.

Loyalitas Pelanggan Pada Business-To-Business: Pengaruh Kualitas Pelayanan Marjani, Lulu; Sutisna, Mamun
Jurnal Riset Bisnis dan Investasi Vol 5 No 1 (2019): JURNAL RISET BISNIS & INVESTASI
Publisher : Jurnal Riset Bisnis dan Investasi

Customer loyalty is the key to the success of every company, especially in business to business (B2B) markets where the company has a long-term orientation business. Due to the importance of maintaining the quality of service to create customer loyalty, this research was conducted to determine the effect of service quality on customer loyalty on business to business. This research uses 117 business to business customers as respondents. The results of this study illustrate that service quality has an effect of 54,6% on customer loyalty.

Pengaruh Pelatihan Kerja Terhadap Kinerja Karyawan (Studi Kasus Pdam Tirta Bumi Wibawa Kota Sukabumi) Supriatna, Apip; Sutisna, Mamun
Jurnal Riset Bisnis dan Investasi Vol 2 No 3 (2016): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v2i3.92

The fact that human resources (employee) often dominant and play an active role in organization activities is the reason why this study needs to be done. Along with the development of science and knowledge more advanced then the companies are expected to be able to make its employees more skilled and trained in doing its job. One effort that can be done to improve the performance of the company’s employees of such companies is to conduct employee training. This research uses the sampling method sampling with nonprobability saturated, while the techniques of data collection are done by doing a spread of questionnaires to the 110 respondents, The data analysis method in this research tests for assumptions of classical, descriptive analysis, correlation analysis, hypothesis test, and regression analysis. The result obtained in this study that the training provided at PDAM Tirta Bumi Wibawa Sukabumi to employees classified as good or high, performance in PDAM Tirta Bumi Wibawa Sukabumi is also good. Based on the research tha has been done, the regression equation is Y +43.163 + 0.392X. results of the study stated that in PDAM Tirta Bumi Wibawa Kota Sukabumi job training and the performance of the employees have a positive relationship of 0.396 and training work affect the performance of the employees of 15.7% and 84,3% explained by other factors by the salary, work environment, organizational culture, leadership and motivation.

Pengaruh Kualitas Website (Webqual 4.0) Terhadap Penggunaan Kembali Prayogo, Arifyan Dwi; Sutisna, Mamun
Jurnal Riset Bisnis dan Investasi Vol 3 No 2 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i2.932

This study assesses the effect quality of the website Tokopedia using WebQual 4.0 on repeat usage of website services (study on tokopedia website users). The purpose of this study was to analyze the influence of tokopedia website quality on repeat usage which context is e-commerce. Tokopedia growth until the end of 2016 made them as a refresher in C-to-C Commerce which has the modern services that gather buyers and sellers without face to face interaction so website platform of tokopedia has important role in tokopedia business activity. The research method using descriptive analysis with quantitative approach. Method for data analysis are using descriptive analysis, classical assumption test, correlation analysis, simple regression analysis, and hypothesis test. Sample on this research are 200 respondents which is users of tokopedia. Based on the results of data, website quality is in good category and repeat usage is in fair category. The conclusion of this research is there is influence of website quality on repeat usage is equal to 40,6%.

Pengaruh Kepemimpinan Otentik Terhadap Perilaku Kewargaan Organisasional Henviana, Rizkita Cahya; Sutisna, Mamun
Jurnal Riset Bisnis dan Investasi Vol 3 No 3 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i3.949

This study aims to determine the role of Authentic Leadership (AL) and Organizational Citizenship Behavior (OCB) also to analyze the relationship of these variables in Hypermart Bandung. This study consists of 4 dimension of AL (self awareness, relational transparency, internalized moral perspective, and balance processing) and 5 dimensions of OCB (altruism, civic virtue, conscientiousness, courtesy and sportsmanship). Research using linear regression and descriptive statistics. Data collection used questionnaire given to 150 employees of Hypermart Bandung. The results of this study indicate that the role of AL of the leader in Hypermart resulted in good category. Similarly, OCB on employees resulted in good category. It is also known that AL has a positive and significant effect on OCB. The level of AL influence on OCB is 23.7%, while 76.3% is influenced by other factors not explained in this research.

Loyalitas Pelanggan Pada Business-To-Business: Pengaruh Kualitas Pelayanan Marjani, Lulu; Sutisna, Mamun
Jurnal Riset Bisnis dan Investasi Vol 5 No 1 (2019): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v5i1.1612

Customer loyalty is the key to the success of every company, especially in business to business (B2B) markets where the company has a long-term orientation business. Due to the importance of maintaining the quality of service to create customer loyalty, this research was conducted to determine the effect of service quality on customer loyalty on business to business. This research uses 117 business to business customers as respondents. The results of this study illustrate that service quality has an effect of 54,6% on customer loyalty.

Analisis Keputusan Pembelian BTS Meal: Tinjauan Pemilihan Produk, Merek, Penyalur, Kuantitas Pembelian, Waktu Pembelian, dan Metode Pembayaran Sutisna, Mamun; Sarah, Ira Siti
Jurnal Riset Bisnis dan Investasi Vol 8 No 1 (2022): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v8i1.3707

On May 26, 2021, fans of the idol group BTS were surprised by McDonald's which innovated by collaborating with the famous South Korean boy band by launching the "BTS Meal" product. The euphoria of the presence of the BTS Meal was quite horrendous and led to the closing of McDonald's outlets in several places. This study aims to analyze the purchasing decisions of BTS Meal in Bandung. The study used quantitative methods with a total sample of 200 people taken using the purposive method. The data were analyzed using descriptive analysis, regression analysis and T test. The results showed that respondents gave high ratings on several aspects of BTS Meal products such as product selection, brand, and distributor. Furthermore, product selection, brand, dealer, purchase quantity, time of purchase, and payment method also have a significant positive effect on purchasing BTS Meal in Bandung City.

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