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All Journal IJEBD (International Journal Of Entrepreneurship And Business Development)
Eriet Erawati
Universitas Narotama
Economics, Econometrics & Finance

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The Influence of Web Quality on Client’s Internet Banking Adoption Mediated by Perceived Ease of Use on Bank Jatim Surabaya Eriet Erawati; Nurul Aini; Joko Suyono; Damarsari Ratnasahara
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 3 No 3 (2020): September 2020
Publisher : LPPM of NAROTAMA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (644.918 KB) | DOI: 10.29138/ijebd.v3i3.1192

Abstract

Purpose: This paper aims to analyze the influence of web quality on the client’s e-banking adoption through the mediation of perceived ease of use. Design/methodology/approach: The method used is statistic-descriptive and the design used is cross sectional. Findings: 3 out of 7 hypotheses are rejected while the other 4 is accepted. Research limitations/implications: Variables considered in this study are perceived ease of use in technology acceptance model, web quality, accessibility, and internet banking adoption. The samples are a number of customers (60 respondents) in Bank Jatim Surabaya that were chosen using purposive sampling. Practical implications: Results show that the hypotheses proposed are proven by the equation. Originality/value: This paper is original. Paper type: This paper can be categorized as a case study.
Co-Authors Damarsari Ratnasahara Joko Suyono Nurul Aini