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Muh Yusuf Q
Universitas Muhammadiyah Palopo
Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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Brand Image, Service Quality And Patient Satisfaction On Patient Loyalty Andi Ajmal; Muh Yusuf Q; M. Risal
Jurnal Mantik Vol. 6 No. 1 (2022): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v6i1.2222

Abstract

This study aims to describe and analyze the effect of the surgical polyclinic image mouth hospital Sawerigading City Palopo, quality service and satisfaction patient on patient loyalty. There are three hypotheses that were tested by path analysis using the least squares instrument partially. The population in this study was 100 patients who had visited, the population was also a sample. Data were collected using a questionnaire with a purposive sampling technique by combining Quota Sampling and Accidental Sampling. The research data used SPSS 19 with the results of multiple regression coefficients Y = 1.112 + 0.268X1 - 0.002X2 + 0.246X3. From testing the coefficient of determination (R2), the results obtained R2 of 0.278 (27.80%). It means that 27.80% that the independent variables, namely image, service quality, patient satisfaction have an influence on patient loyalty by 27.8%, while the remaining 72.2% is influenced by other variables not observed in this study. Based on the results of this study, the Oral Surgery Polyclinic at Sawerigading Palopo Hospital needs to continue to improve its image and service quality because it has an influence on patient satisfaction. Significantly increased patient satisfaction increases patient loyalty. These results indicate that the first, second, third hypotheses are accepted. image, service quality, patient satisfaction, collectively affect patient loyalty at the Oral Surgery Polyclinic of Sawerigading Hospital Palopo.
The Influence Of Leadership Style And Work Motivation On Performance Of Employees (Case Study of the Office of Communication, Informatics, Statistics and Encoding, Luwu Regency Devi Satia; Muh Yusuf Q; Suhardi M. Anwar
Jurnal Mantik Vol. 6 No. 2 (2022): August: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v6i2.2599

Abstract

This study aims to determine: (1) Describe the performance of employees in the Department of Communications and Information-SP Luwu Regency (2) The influence of leadership style and work motivation on employee performance at the Department of Communication and Information-SP Luwu Regency. (2) The Influence of Work Motivation on Employee Performance at the Department of Communication and Information-SP Luwu Regency. This research is a correlation research with multiple regression design. The population in this study were all employees at the Department of Communication and Information-SP Luwu Regency. The sample in this study were civil servants and non-civil servants of the Ministry of Communication and Information-SP Kab. Luwu with a total of 70 people. Collection data use information field which has tested validity and its reliability. Technique analysis data y and g used on study this is analysis regression multiple. As a result of the study using a significance level of 5 %, it was found that (1) leadership style had a positive and significant effect on employee performance at the Department of Communication and Informatics-SP Luwu Regency, = 0.750 *** (*** p <0.05; p = 0.000) with style donation . Leadership on employee performance (?R) 0,523 ( 2 ) work motivation has a positive and significant effect on employee performance at the Ministry of Communication and Informatics-SP, = 0.763 *** (*** p <0.05; p = 0.000) with a motivational donation work on employee performance of (?R) 0.533. In conclusion, g aya leadership give impact big in motivate employee for increase performance. Suggestion y and g could given is so that para leader more deep f persuasion lead the organization for the sake of heighten performance employees in an effort to achieve organizational goals.
The Effect Of Honorer Manpower Rationalization On Performance Effectiveness And Efficiency Of Local Organizational Budget Allocations (Case Study of the Regional Secretariat of the Luwu Regency Government for Fiscal Year 2021) Iqbal Halwi; Suhardi M. Anwar; Muh Yusuf Q
Jurnal Mantik Vol. 6 No. 2 (2022): August: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v6i2.2600

Abstract

The purpose of this study was to determine the rationalization of the number of honorary staff or contract workers or other designations to be contracted on the effectiveness of performance and efficiency of budget allocations. The population used in this study is divided into two parts, namely the first Target Population or Target Population, namely all Honorary Staff at the Regional Secretariat of the Luwu Regency Government, totaling 268 people, then the second population is the Accessible Population, namely all elements of leadership and official structural members of the Regional Secretariat, amounting to 41 people. In the 2020 budget year, the Honorary Personnel absorbed a work wage budget of more than 3 billion, a figure that is considered very large for a Regional Apparatus to finance Honorary Personnel for 1 year. To answer this question, this research was conducted using a quantitative descriptive research method where data and information collection was carried out directly through observations, interviews and questionnaires to the two populations which were simplified through the purposive sampling technique for accessible population and the stratified random sampling technique for the target population.
Co-Authors Andi Ajmal Devi Satia Iqbal Halwi M. Risal Suhardi M. Anwar