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All Journal PRAJA: Jurnal Ilmiah Pemerintahan Jurnal Ilmiah Administrasi
Muhammad Arisal Asad
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Social Sciences

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Journal : PRAJA: Jurnal Ilmiah Pemerintahan

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Kualitas Pelayanan Publik Terhadap Indeks Kepuasan Masyarakat Di Puskesmas Rappang ika fitria; Muhammad Arisal Asad; Lukman Lukman
PRAJA: Jurnal Ilmiah Pemerintahan Vol 8 No 3 (2020): Edisi Oktober
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v8i3.296

Abstract

Determine the quality of public services at the Rappang Puskesmas, to determine the community satisfaction index at the Rappang Puskesmas, and to determine the effect of the quality of public services on the community satisfaction index at the Rappang Puskesmas. The method used in this research is quantitative descriptive approach. The population in this study was 4983 people who have been counted as patients registered at the health center since 2019-2020. The sampling technique used was Random Sampling using the Slovin formula so that a sample of 98 people was obtained. Data collection techniques are carried out using questionnaires, observation and literature study. The collected data is then processed using a quantitative descriptive analysis technique with the help of SPSS 21.0 with a measurement scale using a Likert Scale. The results showed that the quality of service at the Rappang Puskesmas was in the poor category with an average percentage of 56.8%, the community satisfaction index at the Puskesmas Rappang was in the poor category with an average percentage of 60%, and the effect of the quality of service on community satisfaction index with a percentage of 55.7% influential.
PENGARUH KINERJA PEMBANTU KOLEKTOR TERHADAP PENCAPAIAN TARGET PAJAK BUMI DAN BANGUNAN DI KANTOR KECAMATAN DUA PITUE KABUPATEN SIDENRENG RAPPANG Faturrahman Faturrahman; Muhammad Arisal Asad; Sapri Sapri
PRAJA: Jurnal Ilmiah Pemerintahan Vol 7 No 1 (2019): Edisi Februari
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v7i1.352

Abstract

Effect of the performance of assistant collectors on the achievement of land and building tax targets at the Dua Pitue District Office, Sidenreng Rappang Regency. The population of this study was 95 people. The sampling technique used was saturated samples. This type of research is descriptive quantitative. Data collection techniques are observation, questionnaires, literature study. The data analysis technique used descriptive analysis, data quality test, classical assumption test. The results showed that the quality was 77%, the quantity was 72%. timeliness 60%, effectiveness 74%, independence 71%. The factors that affect the performance of the land and building tax target achievement 70% include personal 72%, 76% leadership, 72% team. 58% system, 73% contextual, measuring the performance of assistant collectors towards the achievement of land and building tax targets at the Dua Pitue District Office, Sidenreng Rapappang district is 71% of the 100% expected results, which is categorized as "good".
Co-Authors Abdul Razak Useng Faturrahman Faturrahman ika fitria Karmila Karmila Lukman Lukman Mahani Mahani Mirnawati Mirnawati Rahman Yakub Sapri Sapri Syafaruddin Syafaruddin