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All Journal JURNAL ILMU SOSIAL Jurnal Manajemen Pelayanan Publik Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Ensiklopedia of Journal Visioner: Jurnal Pemerintahan Daerah di Indonesia JKP (Jurnal Kajian Pemerintah: Journal of Government Social and Politics)
Andi Masrich
Government Management Study Program, Institut Pemerintahan Dalam Negeri
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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Journal : Ensiklopedia of Journal

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EFEKTIFKAH PELAYANAN IZIN USAHA ONLINE SINGLE SUBMISSION? STUDI KASUS PADA DPMPTSP KOTA DEPOK PROVINSI JAWA BARAT Mutia Nabella Sentosa; Andi Masrich
Ensiklopedia of Journal Vol 5, No 3 (2023): Vol. 5 No. 3 Edisi 2 April 2023
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (93.599 KB) | DOI: 10.33559/eoj.v5i3.1654

Abstract

This qualitative research aims to reveal how the to determine the effectiveness of the Online Single Submission business license service with a case study at DPMPTSP Depok City, West Java Province. Measuring effectiveness is generally used with the following methods: 1) program success; (2) target success; (3) satisfaction with the program; and (4) achievement of overall goals. Data collection techniques used are interviews and documents. The informants in this study are policy implementers and target groups. Based on the results of the study it was concluded that the Online Single Submission business license service at DPMPTSP Depok City, West Java Province is said to be quite effective, although there are still obstacles in the implementation of this service. The obstacle faced by the Depok City DPMPTSP in this service is that there are still business actors who manage this permit through a service bureau which is the cause of the OSS system in Depok City not being fully effective.
Co-Authors Adji Suradji Muhammad Afif Syarifudin Yahya Afni Nooraini Anton Siswanto Anton Soeharsono Eka Suswaini Karno Karno Maryani, Dedeh Muchlis Hamdi Muchlis Hamdi Mustanir, Ahmad Mutia Nabella Sentosa Ngadisah Ngadisah Sucahyo Heriningsih Suharto Suharto Theresia Yulia Agustin