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All Journal Jurnal Manajemen Retail Indonesia (JMARI) Procedia of Social Sciences and Humanities Philosophiamundi : Journal of Global Humanistic Studies Jurnal Intelek Dan Cendikiawan Nusantara Journal Of Community Sustainability
Djoko Hananto
Universitas Muhamadiyah Jakarta
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Journal Of Community Sustainability

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Meningkatkan Kepuasan Pelanggan Melalui Peningkatan Mutu Dan Kualitas Produk Pada Kopi Konnichiwa Pamulang Djoko Hananto; Dahlia Ayu Sulistiani; Mawaddah Azkiya Syarifatunnisa; Vina Nur Fitrah
Journal of Community Sustainability Vol. 1 No. 2 (2024): Juni 2024
Publisher : EL-EMIR Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/jocs.v1i2.41

Abstract

This service was carried out at Konnichiwa Pamulang Coffee. The aim of this service is to increase customer satisfaction by monitoring the quality and quality of Konniciwa Pamulang coffee products. In this service, we use design thinking to determine quality control strategies and product quality that meet customer needs, we also use data analysis methods to find out how customers feel about quality control and product quality. The results of this service show that quality control and product quality can increase customer satisfaction. It is worth paying attention that customers like quality and high-quality products. Based on these results, Konnichiwa Pamulang Coffee continues to improve the quality and quality of its products to increase customer satisfaction.
Co-Authors Adam Alif Hendrawan Ade maulana Afina Fadhilah Hayya Ali Ade Setiawan Annisa Larasati Annisa Tusholihah Bambang Sutiawan Bintang Putra Seme Brian Ramadhan Dahlia Ayu Sulistiani Diana Diana Fachdika Neza Ma’ruf Fachri Darmawan Fianti Irtikha Firman Abimanyu Haikal Handaru Haila Afra Alfaiza Hammas Az-Zakkiy Ilham Nur Alam Zamzami Irfa Yanpetra Jihan Nur J. S. Kevin Aditya Santoso Luqman Hakim Mawaddah Azkiya Syarifatunnisa Mitasari Muhammad Arfan Muhammad Ershanda Muhammad Faqih Nurizal Muhammad Syarief Firozji Nur Herlina Nursyifa Aulia Putri Ardelia S. D. Raja Haekal Jarot Rasyid Tarmizi Razieq Alief A. Riscia Maharani Rusli Djalil Shelly Novita Putri Sunardi Sunardi Vina Nur Fitrah