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All Journal Jurnal Ilmiah Ekonomi Islam Jurnal Hadratul Madaniyah Al-Iqtishadiyah: Ekonomi Syariah dan Hukum Ekonomi Syariah Tasharruf: Journal Economics and Business of Islam Al-Kharaj: Journal of Islamic Economic and Business Minhaj: Jurnal Ilmu Syariah Journal of Contemporary Islamic Education International Journal of Tourism and Hospitality in Asia Pasific Jurnal Indonesia Sosial Teknologi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Faqih El Wafa
UIN Antasari Banjarmasin
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Determinants Of The Decision Of Indonesian Workers (Tki) To Become Customers At Bank Syariah Indonesia Faqih El Wafa
Jurnal Indonesia Sosial Teknologi Vol. 4 No. 10 (2023): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v4i10.764

Abstract

Hamlet, it can be concluded that Ampeldento Hamlet has a large area of 8x6m2 for a capacity of 5 service personnel. The service room has service tables, activity tables, 2 sets of Electronic Community Identity Card recording equipment, and remote benches intended for residents waiting for services. The Ampeldento Hamlet office does not yet have sufficient service facilities to provide services to residents such as at least a chair in the waiting room, there is no table for writing in the waiting room, and data tools do not yet exist. Facilities such as generators are not maximized, so when the electricity goes out, the service process will also stop everything, which means residents cannot get services. Hamlet Ampeldento in terms of reliability (reliability) in terms of reliability
Does Customer Relationship Management and Customer Satisfaction affect PT. JNE Pusat Banjarmasin Customer Loyalty? Huliyyah; Faqih El Wafa
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 4 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i4.1072

Abstract

This research is motivated by the development of competition in the business world, and especially companies engaged in the service sector. It requires companies to always survive in managing their business by maintaining good relationships with customers and increasing customer satisfaction. Therefore, companies carry out marketing strategies often referred to as CRM (Customer Relationship Management) and customer satisfaction to maintain customer loyalty. This type of research is field research using quantitative research methods. The results showed that the CRM variable partially did not affect customer loyalty at PT. JNE Pusat Banjarmasin, with the t-test results where the t hitung is 0.693 <t tabel 2.020 and the value of Sig. 0.492 > 0.05. At the same time, the variable customer satisfaction has a positive and significant effect partially on customer loyalty at PT. JNE Center Banjarmasin, with the t-test results where t count is 4.839 > t table 2.020 and the Sig level is 0.000 <0.05. For the F test, the CRM variable and customer satisfaction influence customer loyalty at PT. JNE Pusat Banjarmasin, where the Fcount value is 37.852 > Ftable 4.07, and the Sig. 0.000 < 0.05.
Fish Trader Behavior of Fish Market Mentaya Kota Sampit Based on The Principles of Islamic Business Ethics Satriya Maulana; Faqih El Wafa; Faridah Faridah
Minhaj: Jurnal Ilmu Syariah Vol. 5 No. 1 (2024): Januari
Publisher : Lembaga Penerbitan Jurnal Ilmiah Institut Agama Islam Bani Fattah Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52431/minhaj.v5i1.2004

Abstract

This research is motivated by behavior that does not follow Islamic business ethics principles based on initial observations made by the author through interviews with two fish merchants. The purpose of this study is to find out how the behavior of fish traders and the application of Islamic business ethics to the conduct of fish merchants at Mentaya fish market, Sampit City. This research is field research, with the subject being fish merchants who sell on fishing boats in the Mentaya Fish Market, Sampit City, totaling ten informants. The analysis used in presenting and compiling the data is descriptive qualitative analysis. Based on the results of this study: First, the Islamic business ethics behavior of 10 fish traders at the Mentaya fish market in Sampit City can be seen from several behaviors such as Free Will, Responsibility/Trust, Honesty, and Delivering. All traders apply these behaviors. Meanwhile, according to the conduct of Tauhid/Unity, only 4 out of 10 fish merchants have implemented this behavior, and for Fair behavior, 8 out of 10 traders have implemented this behavior. Second, judging from the application of Islamic business ethics to the conduct of fish merchants at the Mentaya fish market, Sampit City, who has implemented Islamic business ethics behavior as a whole, from 10 informants, only two people, or about 20%.
Co-Authors Anida Yuspa Anwar Hafidzi Faridah Faridah Huliyyah Ilham Fajar Mariam Mariam Mohd Hatta Md Hani Muhaimin Muhaimin Satriya Maulana Syaugi Syaugi Yusuf Asyahri Yusuf Asyahri