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All Journal Kinesik Publik (Jurnal Ilmu Administrasi)
Ade Irma
Sekolah Tinggi Ilmu Administrasi Pembangunan Palu
Law, Crime, Criminology & Criminal Justice Social Sciences

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Quality of Fisheries Investment License Services in Donggala District Investment & PTSP Ade Irma
Publik : (Jurnal Ilmu Administrasi) Vol 10, No 2 (2021): December 2021
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.10.2.294-304.2021

Abstract

Various stories experience the community complained about the services that have been provided by the Door Integrated Investment and Licensing Office (DPMPTSP) of Donggala regency of Central Sulawesi ProvinceFor a long time the community complained about the implementation of license services that felt very far from his expectations. The purpose of this study was to determine the quality of service for fishery sector investment permits at the Investment Office & PTSP, Donggala Regency, Central Sulawesi Province. The research method uses a qualitative descriptive approach. Determination of informants is done purposively. Collecting data using observation, and interviews. The results of this study use 5 dimensions in service quality, namely: (1) Tangibles (Physical Evidence), the results of research in this dimension indicate that the physical evidence in public services is still inadequate in terms of facilities and infrastructure. which exists. (2) Reliability, the results of research in this dimension are quite good, judging from the HR owned by the office. (3) Responsiveness, the results of this dimension study indicate the lack of responsiveness possessed by employees in the office. (4) Assurance, the results of this study indicate that the ability or friendliness of the employees in the office is good in increasing community satisfaction. (5) Empathy, these results show that the dimension of empathy in service quality is very necessary so that the people who carry out the management of the office feel appreciated. 
KESERASIAN SOSIAL DAN INTEGRASI SEBAGAI WUJUD KOMUNIKASI ANTAR ETNIK DIKELURAN PANASAKAN KECAMATAN BAOLAN KABUPATEN TOLITOLI Ade Irma; Andi Famrizal; Fitriani Abdullah
KINESIK Vol. 10 No. 1 (2023): April
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/ejk.v10i1.679

Abstract

This study aims to determine social harmony and social integration as a form of inter-ethnic communication in Panasakan Village, Baolan Sub-district, Tolitoli Regency. The research base used is qualitative and the type of research is descriptive. The type of data uses primary data and secondary data. Data collection techniques are observation, interview, and documentation. Informant withdrawal technique using purposive. From the results of the research conducted, it is known that the process of inter-ethnic integration in Panasakan Village is formed through 4 (four) forms, namely marriage (amalgamation), work relationship attachment, community harmony institution (ethnic), community association (Rukun Warga/Rukun Tetangga). The four forms of integration above are a forum used by the people of Panasakan Village as a form of national integrity and as a supporting factor in creating social harmony in Panasakan Village, Baolan Sub-district, Tolitoli Regency, and the influence of communication as an inhibiting factor resulting in social conflict.
Co-Authors Famrizal, Andi Fitriani Abdullah