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All Journal Dinasti International Journal of Management Science Dinasti International Journal of Digital Business Management
Dicky Tjahjadi
University of Persada Indonesia YAI, Jakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Other

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BUILDING EMPLOYEE PERFORMANCE THROUGH LEADERSHIP, TRAINING, WORK DISCIPLINE AND JOB SATISFACTION Dicky Tjahjadi; Ismuhadjar Ismuhadjar; Alex Zami
Dinasti International Journal of Digital Business Management Vol 3 No 2 (2022): Dinasti International Journal of Digital Business Management (February - March 20
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijdbm.v3i3.1163

Abstract

This study aims to analyze and prove the influence of leadership, training, work discipline and job satisfaction on employee performance. The research method used is descriptive quantitative method, causal approach and explanatory survey with sample size of 316 respondents. Analysis method used Structural Equation Modeling (SEM). The results showed that partially the leadership and training have positive and significant influence on job satisfaction, meanwhile work discipline has positive influence but not significant on toward job satisfaction. The result of first structural equation indicates that simultaneously leadership, training and work discipline have positive and significant influence on job satisfaction with a contribution (R-square value) of 70%. The most dominant variable that affects job satisfaction is leadership. The result of second structural equation either partially or simultaneously leadership, training, work discipline and job satisfaction have positive and significant influence on employee performance with a contribution (R-square value) of 83%. The most dominant variable that affects employee performance is job satisfaction. The result had also shown that job satisfaction is a partial mediating of leadership, training, and work discipline on employee performance.
MODEL OF CUSTOMER SATISFACTION FOR IMPROVING CUSTOMER LOYALTY Dicky Tjahjadi; Nandan Limakrisna
Dinasti International Journal of Management Science Vol. 3 No. 4 (2022): Dinasti International Journal of Management Science (March - April 2022)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v3i4.1134

Abstract

This study aims to determine the influence of service quality, product quality, corporate image on customer satisfaction and customer loyalty. The population in this study were 341 customers of Corporate Banking Division in Bank CIMB Niaga with a sample of 100 customers. Sampling was carried out using the slovin formula. Analysis method used path analysis. The results showed that the product quality, service quality and corporate image partially has significant influence on customer satisfaction. Product quality, service quality, and corporate image simultaneously has significant influence on customer satisfaction. For product quality, service quality, corporate image and customer satisfaction partially has significant influence on customer loyalty. Product quality, service quality, corporate image and customer satisfaction simultaneously has significant influence on customer loyalty. Customer satisfaction did not mediate effectively the influence of service quality, product quality, and corporate image on customer loyalty
Co-Authors Alex Zami Ismuhadjar Ismuhadjar Nandan Limakrisna