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All Journal Medium : Jurnal Ilmiah Fakultas Ilmu Komunikasi Jurnal Ilmiah Administrasi Pemerintahan Daerah Jurnal Teknologi dan Komunikasi Pemerintahan
Irwan Tahir
Institut Pemerintahan Dalam Negeri
Arts Humanities Languange, Linguistic, Communication & Media Social Sciences

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Journal : Medium : Jurnal Ilmiah Fakultas Ilmu Komunikasi

 1 
INOVASI DAN EFEKTIVITAS PELAYANAN MELALUI MOBILE JKN PADA BPJS KESEHATAN DI JAKARTA SELATAN Meigy Angelita; Sampara Lukman; Irwan Tahir
Medium: Jurnal Ilmiah Fakultas Ilmu Komunikasi Vol 9 No 2 (2021): Medium Jurnal Ilmiah Fakultas Ilmu Komunikasi Universitas Islam Riau
Publisher : Fakultas Ilmu Komunikasi Universitas Islam Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/medium.2021.vol9(2).10073

Abstract

The development of technology-based health services is one of the public service innovation in the context of reforming the bureaucracy of Indonesian government. This study aims to provide an overview and analyze the assessment of the success, and effectiveness of the application of technology-based services through Mobile JKN at BPJS Kesehatan at the South Jakarta Main Branch Office. Researchers used qualitative methods to describe and gain a thorough and in- depth understanding of technology-based public service innovations focused on the use of the JKN mobile application as a form of innovation in national health insurance services at the Health Social Security Administering Body (BPJS). The JKN-KIS Mobile Application can be categorized as an innovation because it has the attributes of relative advantage, compatibility, complexity, triability, and observability. Researchers use the theory of service effectiveness according to David Krech, Richard an Egerton and mention that the innovations implemented by BPJS in this case, especially the Mobile JKN-KIS innovation at the South Jakarta Branch Office, have been effective.
IMPLEMENTASI KEBIJAKAN KETENAGAKERJAAN DI KABUPATEN BEKASI Richi Agung Ervanto; Irwan Tahir; Rossy Lambelanova
Medium: Jurnal Ilmiah Fakultas Ilmu Komunikasi Vol 10 No 1 (2022): Medium: Jurnal Ilmiah Fakultas Ilmu Komunikasi Universitas Islam Riau
Publisher : Fakultas Ilmu Komunikasi Universitas Islam Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/medium.2022.vol10(1).10088

Abstract

The theory used as an analytical knife in writing this thesis is the theory of policy implementation model according to Muchlis Hamdi (2014) which explains the description of the dynamics of the movement of policy implementation, namely the dimensions of productivity, linearity and efficiency and the factors that can affect the success of policy implementation, namely the determinants of policy substance, implementing task behavior, network interaction, target group participation and resources. The method used is a qualitative approach, data collection techniques are interviews, document review, and analysis. Based on the description obtained that the implementation of employment policies in Bekasi Regency has not run optimally, productivity has not reached the target, both the target for reducing the open unemployment rate and the target for minimum service standards for manpower placement. The service linearity between job seekers registration and job vacancies registration is in accordance with predetermined procedures, time, cost, place and implementer, but in terms of service to employers, procedures for placement of workers and follow-up to the appointment of prospective job seekers, the Bekasi Regency Manpower Office does not yet have a written standard operating procedure (SOP), so it cannot be explained whether the service is in accordance with the standard specification guidelines that have been determined. the efficiency of inter-work services is quite efficient, but inter-work services are still done manually and have not used online-based technology that can expand the range of services.
Co-Authors Imran Tahir Khasan Effendy Maryam Trenggano Meigy Angelita Richi Agung Ervanto Rossy Lambelanova Sampara Lukman Timoty Yusuf Salama