Article Per Year (5 Year)
p-Index From 2019 - 2024
0.444
P-Index
This Author published in this journals
All Journal Jurnal Bisnis Hospitaliti Journal of Hospitality Accommodation Management
Anak Agung Istri Ratna Sari Wulan
Program Studi Manajemen Divisi Kamar, Politeknik Pariwisata Bali
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Strategi Adiwana Hotels & Resorts Dalam Mempertahankan Eksistensinya Pada Masa Pandemi Covid-19 Dan Era New Normal Anak Agung Istri Ratna Sari Wulan
JURNAL BISNIS HOSPITALITI Vol 11 No 1 (2022): Jurnal Bisnis Hospitality
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v11i1.686

Abstract

The coronavirus outbreak began in China to spread to the rest of the world making the world tourism industry including Indonesia also sluggish. The mobilization of people is very limited because of the government regulations of each country that prohibit its residents from traveling out of the city. Limited travel activities cause the occupancy rate of rooms in accommodation facilities such as hotels, villas, homestays, quiet vacation homes and even many empty ones. The impact on the closure of hotels, villas and other types of accommodation and sold at low prices.The formulation of this research problem is what strategies Adiwana Hotels & Resorts implements in maintaining its existence during the Covid-19 pandemic and the new normal era and how Adiwana hotels & resorts strategy is implemented in maintaining its existence during the Covid-19 pandemic and the new normal era.This research method uses qualitative methods with data collection through observation techniques, interviews and questionnaire deployments. The theoretical studies used are hotel theory, villa theory, existence theory, strategy theory, Covid-19 pandemic theory and new normal era theory. The results of this study showed varying results.
Efektivitas Pelayanan Amenities Tamu oleh Section At Your Service pada Era Pandemi COVID-19 di Hotel The Westin Resort & Spa Ubud Bali Anak Agung Istri Ratna Sari Wulan; I Kadek Arista Priana Ayusman; Ni Nyoman Suci Arthini
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 1 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i1.950

Abstract

The COVID-19 pandemic has made the government to make standard health protocols for tourism (CHSE) companies, one of which is a company engaged in accommodation. This study aims to determine the effectiveness of guest amenities services by section at your service in the era of the COVID-19 pandemic.This study uses two instruments, namely interview guidelines and an observation checklist. This study also uses two types of data analysis techniques, namely qualitative data analysis techniques and narrative analysis techniques. The subject of this study was employees at your service (AYS). During the research, it was found that several things were not suitable to be done according to the standards of amenities service at The Westin Resort & Spa Ubud Bali, including not updating the room occupancy rate and information in the system; have not checked the special guest request; not stand by to receive calls from guests who will be checking out; have not prepared amenities and welcome cards for VIP guests, special requests, and target promoters; not entering GXP cases and requests from guests; have not courtesy call and follow up to GXP if the guest reports problem.
Co-Authors I Kadek Arista Priana Ayusman NI NYOMAN SUCI ARTHINI .