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All Journal Jurnal Aplikasi Bisnis Kesatuan
Salma Salsabila
Institut Bisnis dan Informatika Kesatuan
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Tinjauan Atas Kualitas Pelayanan Produk KCA Pada PT Pegadaian Cabang Bogor Salma Salsabila; Adil Fadillah; Morita Morita
Jurnal Aplikasi Bisnis Kesatuan Vol 1 No 2 (2021): JABKES Edisi Desember 2021
Publisher : Program Vokasi dan LPPM IBI Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jabkes.v1i2.1333

Abstract

This discussion is entitled Overview of the service quality of KCA products at PT Pegadaian (Persero) Bogor Branch. The purpose of this discussion is to determine the service quality of KCA products on customer satisfaction, either jointly or partially at PT Pegadaian (Persero) Bogor Branch. Based on the results of this discussion, the quality of service consisting of reliability, certainty, reality, empathy, and responsiveness has a significant influence on consumer satisfaction. The results of the discussion show that service quality which consists of reliability, assurance, empathy, tangible, and responsiveness together has a positive influence.
Co-Authors Adil Fadillah Morita Morita