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All Journal JIMEBIS
Aan Muhammad Ferdian
Fakultas Ekonomi dan Bisnis Islam
Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Pelayanan dan Biaya Administrasi Terhadap Kepuasan Nasabah Tabungan Faedah Pada BRI Syariah Cabang Banda Aceh Yulindawati; Ismail Rasyid Ridla Tarigan; Aan Muhammad Ferdian
Jurnal Ilmiah Mahasiswa Ekonomi dan Bisnis Islam Vol 3 No 1 (2022)
Publisher : Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Negeri Ar-Raniry Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/jimebis.v3i1.252

Abstract

This study was conducted to determine the effect of the influence of service quality and administrative costs on customer satisfaction. The study at BRI Syariah Kc Banda Aceh. This research method uses quantitative methods with data collection techniques through distributing questionnaires to 100 respondents, namely Tabungan Faedah customers. The results showed that: (1)Service quality had a positive and significant effect on customer satisfaction at Bank BRI Syariah KC Banda Aceh. (2)Administrative costs have a positive and significant effect on customer satisfaction at Bank BRI Syariah KC Banda Aceh. (3)Service Quality and Administration Costs simultaneously have a significant effect on customer satisfaction
Co-Authors Ismail Rasyid Ridla Tarigan Yulindawati Yulindawati