JIMEBIS
Vol 3 No 1 (2022)

Pengaruh Kualitas Pelayanan dan Biaya Administrasi Terhadap Kepuasan Nasabah Tabungan Faedah Pada BRI Syariah Cabang Banda Aceh

Yulindawati (Fakultas Ekonomi dan Bisnis Islam)
Ismail Rasyid Ridla Tarigan (Fakultas Ekonomi dan Bisnis Islam)
Aan Muhammad Ferdian (Fakultas Ekonomi dan Bisnis Islam)

Article Info

Publish Date
31 May 2022

Abstract

This study was conducted to determine the effect of the influence of service quality and administrative costs on customer satisfaction. The study at BRI Syariah Kc Banda Aceh. This research method uses quantitative methods with data collection techniques through distributing questionnaires to 100 respondents, namely Tabungan Faedah customers. The results showed that: (1)Service quality had a positive and significant effect on customer satisfaction at Bank BRI Syariah KC Banda Aceh. (2)Administrative costs have a positive and significant effect on customer satisfaction at Bank BRI Syariah KC Banda Aceh. (3)Service Quality and Administration Costs simultaneously have a significant effect on customer satisfaction

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Journal Info
JIMEBIS
Website

Abbrev

JIMEBIS

Publisher

Universitas Islam Negeri Ar-Raniry Banda Aceh

Subject

Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

JIMEBIS: Jurnal Ilmiah Mahasiswa Ekonomi dan Bisnis Islam is a Scientific Journal of Islamic Economics and Business dedicated for students’ article co-authored with lecturers. The articles published in this journal is based on scientific research done during the study and discuss Islamic economics ...