Article Per Year (5 Year)
p-Index From 2019 - 2024
3.237
P-Index
This Author published in this journals
All Journal Jurnal Sinar Manajemen JEMMA | Journal of Economic, Management and Accounting International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Kolaboratif Sains
Sarifuddin T.
Fakultas Ekonomi Universitas Muhammadiyah Palu
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

Published : 21 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JEMMA | Journal of Economic, Management and Accounting

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA KENTUCKY FRIED CHICKEN CABANG PALU GRAND MALL Sarifuddin T.; Mohammad Isra
JEMMA (Journal of Economic, Management and Accounting) Vol 2, No 1 (2019): Maret 2019
Publisher : Universitas Andi Djemma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (727.175 KB) | DOI: 10.35914/jemma.v2i1.138

Abstract

Setelah melakukan analisis terhadap hasil penelitian serta pengujian hipotesis, maka kesimpulan yang dapat dikemukakan dalam penelitian ini yaitu hasil perhitungan, dengan menggunakan analisis model regresi linear berganda, diperoleh F-hitung sebesar 34,105 dengan tingkat probabilitas 0,000 (signifikan), serta nilai probabilitas jauh lebih kecil dari 0,05. Hal ini menunjukkan bahwa variabel Tangibles (bukti langsung) (X1), Emphaty (empati) (X2), Responsiveness (ketanggapan) (X3), Reliability (kehandalan) (X4) dan Assurance (jaminan) (X5) secara bersama-sama (simultan) berpengaruh signifikan terhadap variabel kepuasan konsumen (Y) pada KFC cabang Palu Grand Mall.
Co-Authors Ardini Dwi Hutami Putri Astrid Susanti Djamal Awaludin Awaludin Burhanuddin Burhanuddin David Fausi Desi Ratna Sulistin Edi Sukanda Haris Abdul Kadir Heriyanto Jenigatot Jeni Chia Lestari Mega Purnama Moh. Riski. R Mohammad Isra Muh. Irfan Ni Luh Liani Puspa Dewi Ni Nyoman Lilik Ni Nyoman Sri Widiasih Rahmat Alfiansyah Rajindra, Rajindra Rasmi Nur Anggraeni Rasmudin Rois Rois Rukhayati, Rukhayati Setiawan Mandala Putra Sirajuddin Sirajuddin Sirajuddin Sirajudin Sirajudin Sirajudin Sirajudin Sirajudin Sri Rahayu