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ANALISIS PENGARUH KUALITAS PRODUK, KUALITAS PELAYANAN, DAN HARGA TERHADAP KEPUASAN KONSUMEN DI RUMAH MAKAN SFA STEAK & RESTO KARANGANYAR Ciciek Adhias Putri; Juni Trisnowati
Surakarta Management Journal VOLUME 3 NO. 1 JUNI 2021
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (247.794 KB) | DOI: 10.52429/smj.v3i1.630

Abstract

Business in the culinary field has shown quite rapid development. This was marked by the establishment of various types of restaurants in Indonesia. The restaurant is not only a place to eat, but also serves as a place to gather, socialize, exchange ideas, expand networks and also become one of the places for prospecting business. So it can be concluded that eating habits outside the home have become an inseparable part of the life of modern society. In this research, the aim is to determine the effect of product quality, service quality, and price on customers satisfaction in sfa steak and resto karanganyar. the hypothesis in this study are suspected by product quality, service quality, and price have a significant effect on consumers satisfaction in sfa steak & resto karanganyar.necessary data in this study are primary data obtained by questionnaire from a sampel of 100 respondents. analysis of the data used in this research is multiple linier regression test, t test, f test, and the coefficient of determination test.  The result of data analysis in this study can be concluded that of product quality, service quality, and price significantly influence consumers satisfaction in sfa steak & resto Karanganyar.
PENGARUH SISTEM BIROKRASI, FASILITAS DAN PEMENUHAN KONSEP SYARIAH TERHADAP KEPUASAN PENGGUNA PADA KOPERASI SIMPAN PINJAM PEMBIAYAAN SYARIAH BMT TUMANG BOYOLALI Parli Parli; Juni Trisnowati; Kim Budiwanarto
Surakarta Management Journal VOLUME 2 NOMOR 1 JUNI 2020
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (179.9 KB) | DOI: 10.52429/smj.v2i1.395

Abstract

The purpose of this study was to find out: 1) the influence of the bureaucratic system on service user satisfaction, 2) the effect of facilities on service user satisfaction, 3) the effect of fulfilling sharia concepts on service user satisfaction, 4) the influence of the bureaucratic system , facilities and fulfillment of sharia concepts to service users' satisfaction. This study included quantitative descriptive research whose conclusions were obtained based on the results of statistical analysis with the object of research at KSPPS BMT Tumang Boyolali. A sample of 161 people from a population of 300 people with incidental sampling techniques. Instruments used with questionnaires and data analysis techniques used are multiple linear regression analysis, t test, F test, R2 test. Regression analysis results obtained regression equation: Y = 3.223 + 0.249 X1 + 0.255 X2 + 0.298 X3, which means that service user satisfaction is influenced by the bureaucratic system, facilities provided and fulfillment of sharia concepts (compliance). Based on the analysis and discussion it can be concluded that: 1) the bureaucratic system influences the satisfaction of service users. (2) facilities affect the satisfaction of service users. (3) fulfillment of sharia concepts  affects the satisfaction of service users. (4) the bureaucratic system, facilities and fulfillment of the concept of sharia together affect the satisfaction of service users. (4) bureaucratic system, facilities provided and fulfillment of sharia concepts affect the satisfaction of service users by 59.5%, while the remaining 40.5% is influenced by other variables outside of this study
PENGARUH PROMOSI PENJUALAN, PERIKLANAN DAN PERSONAL SELLING TERHADAP KEPUTUSAN PEMBELIAN PADA PT. GREAT MATARAM CABANG SURAKARTA Rosy Ariyani; Juni Trisnowati
Surakarta Management Journal VOLUME 4 NO. 1 JUNI 2022
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52429/smj.v4i1.774

Abstract

The purpose of this study was to determine the effect of sales promotion, advertising and personal selling on purchasing decisions at PT Great Mataram Surakarta. The population in this study were consumers of PT Great Mataram Surakarta which consisted of a pharmacy and a hospital with a total of 2219. The sampling method used was purposive sample with a total of 100 respondents. Data collection techniques using interviews and questionnaires. The data analysis technique used the t test, F test, multiple linear regression analysis and the coefficient of determination. The results of the data analysis technique using the t test obtained a value of 4.199, which means that it has a significant effect on purchasing decisions. The results of the data analysis technique using the F test obtained a value of 34.625, which means a simultaneous significant effect on purchasing decisions. The results of the data analysis technique using the coefficient of determination obtained a value of 0.505, which means that the effect of all independent variables on the dependent variable is 50.5% while the rest is explained by other variables. The results of the data analysis technique using multiple linear regression obtained a value (constant) of 0.791, the value of the coefficient of X1 0.548, the value of the coefficient of X2 was 0.456, the value of the coefficient of X3 was 0.316. The conclusion from the test results of each hypothesis shows that sales promotion has a significant effect on purchasing decisions, advertising has a significant effect on purchasing decisions, personal selling has a significant effect on purchasing decisions and sales promotion, advertising and personal selling have a significant effect simultaneously on purchasing decisions at PT. Great Mataram Surakarta Branch. 
PENGARUH KUALITAS JASA TERHADAP LOYALITAS NASABAH KREDIT (Studi kasus pada PT.BPR - BKK GROGOl) Sabar Marniyati; Juni Trisnowati
Surakarta Management Journal VOLUME 2 NO 2 DESEMBER 2020
Publisher : Universitas Of Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (807.513 KB) | DOI: 10.52429/smj.v2i2.444

Abstract

This research aim to know the effect of service quality to customer loyalty with customer satisfaction in mediator variable in customer Banking in BPR – BKK Grogol.  The analysis in this research used multiple linear regression test,  t test, F test and determination coefficient test. The result of this research shown reliability,  responsiveness, assurance, empathy, and tangibles are positively effects to customer loyalty in model I and not significance in model II. Significance test value of  F = 0,000. That’s mean there are the effect simulating of reliability,  responsiveness, assurance, empathy, and tangibles to customer loyalty. The t t result only variable assurance and tangible to partial effect on customer loyalty. R2 test (determination coefficient) is 0,512. It means independent variables ability (reliability, responsiveness, assurance, empathy, and tangibles) in explaining dependent variable (customer loyalty) is 51,2%.
PKM: Penyuluhan tentang Peningkatan Pengelolaan Sumber Daya Manusia pada Muda Tama Gallery, Tumang, Boyolali Novi Siti Fadilah; Dewi Pujiani; Sarsiti Sarsiti; Juni Trisnowati; Suryati Suryati; Praptiestrini Praptiestrini; Rohwiyati Rohwiyati; Erni Widiastuti; Yanti Sri Danarwati; Arya Surendra
Adi Widya : Jurnal Pengabdian Masyarakat Vol 7 No 2 (2023): Adi Widya: Jurnal Pengabdian Masyarakat
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33061/awpm.v7i2.9854

Abstract

The aim of this community service is to identify the problems of the partner, Copper Crafts Muda Tama Gallery, Tumang, Boyolali and provide scientific solutions. The service team identified that the number of craftsmen was starting to decline due to the tendency of the younger generation to prefer to pursue business as marketers. The team uses the extension method to share knowledge with partner communities. Human Resources Management can be carried out in several ways apart from continuing to maintain good direction efforts at each stage of production, establishing controlled production procedures, evaluating employee work results, and developing employees in terms of reward and punishment; The service team proposed that the company collaborate with several vocational schools with a concentration in arts and crafts. This is important so that this skill does not become extinct, and in fact so that it can grow in terms of manufacturing and the number of craftsmen. The result of this activity is an increase in the understanding of partners (owners of Muda Tama Gallery) in managing human resources so that there is no shortage/loss of craftsmen. Another output is an article in this journal