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Presilia Andra Sari Sapitri
Department of Public Administration, Faculty of Social Sciences, Universitas Dehasen Bengkulu
Humanities Environmental Science Social Sciences

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Ombudsman Performance Representative Of Bengkulu Province Presilia Andra Sari Sapitri; Harius Eko Saputra; Yusuarsono
JURNAL ISO Vol. 1 No. 1 (2021): JUNI
Publisher : Penerbit ADM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1503.388 KB) | DOI: 10.53697/iso.v1i1.77

Abstract

This study aims to determine the performance of the Bengkulu Province Representative Ombudsman Institution in examining and resolving public complaints reports from various existing cases. This study uses a qualitative descriptive method. Data collection uses observation, interview and documentation techniques. The informants in this study amounted to 6 people, namely the head of the ombudsman, assistant, administration, and reporting. The results of this study show that the performance of the Bengkulu Province Representative Ombudsman has a good performance, based on Bernardin's theory (2000:34) the researcher found that the Bengkulu Province Representative Ombudsman's performance was good even though in terms of human resources that were still lacking, the Bengkulu Province Representative Ombudsman always carried out his duties. professionally and have high motivation and commitment
Co-Authors Harius Eko Saputra Yusuarsono Yusuarsono