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All Journal EKSPANSI Jurnal Maps (Manajemen Perbankan Syariah) Jurnal Accounting Information System (AIMS) International Journal of Business, Economics, and Social Development Indonesian Journal of Economics and Management Journal of Applied Islamic Economics and Finance Jurnal Dimamu Ar-Rihlah : Jurnal Keuangan dan Perbankan Syariah Jurnal Accounting Information System (AIMS) Jurnal Maps (Manajemen Perbankan Syariah)
Nur'aeni Nur'aeni
Universitas Ma'soem
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Jurnal Maps (Manajemen Perbankan Syariah)

 1 
PENGARUH KUALITAS PELAYANAN TELLER TERHADAP LOYALITAS NASABAH TABUNGAN IB HASANAH DI BNI SYARIAH KANTOR KAS JATINANGOR Sari, Anisa Wulan; Nur’aeni, Nur’aeni
Jurnal Maps (Manajemen Perbankan Syariah) Vol 1, No 2 (2018)
Publisher : Universitas Ma'soem

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (591.101 KB) | DOI: 10.32483/maps.v1i2.6

Abstract

The purpose of this research is to know whether there is influence of teller service quality on customer loyalty of iB hasanah savings in BNI Syariah Jatinangor Cash Office. The research used descriptive method with quantitative approach. The main source of research is questionnaires distributed to 46 respondents. Data is processed with the help of IBM SPSS Statistic 23.The result of research shows that the correlation level of influence of teller service quality on customer loyalty of iB hasanah saving account is 0,326 and is in low category. The result of the calculation of Test Z, known that Zhitung> Ztabel or 2.184> 1.64. This means that H0 is rejected and H1 is accepted, meaning there is influence between teller service quality to customer loyalty saving iB hasanah in BNI Syariah Jatinangor Cash Office. The coefficient of determination obtained is 0.106 or 10.6%, it means that in general the quality of service contributes influence of 10.6% to customer loyalty. While the rest as much as 89.4% influenced by other factors such as promotion mix, price and so forth.This research reveals that customers expect not to wait long to get teller service so it is suggested if under certain conditions (crowded atmosphere) teller more than one person. There is further research to know other factors that influence customer loyalty besides quality of service of teller like promotion mix, price and others in order to know other factor which more influence customer loyalty.
PENGARUH PENGETAHUAN, KEMAMPUAN DAN PENGALAMAN KERJA TERHADAP KINERJA KARYAWAN DI BANK RAKYAT INDONESIA SYARIAH KANTOR CABANG BANDUNG SUNIARAJA Nur'aeni, Nur'aeni; Sudirman, Miftahulhidaya
Jurnal Maps (Manajemen Perbankan Syariah) Vol 3, No 1 (2019)
Publisher : Universitas Ma'soem

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32483/maps.v3i1.32

Abstract

This research aims to determine the influence of knowledge, ability and experience of work to the performance of employee at BRI Syariah Bandung Suniaraja. The object of research is the performance of employees at BRI Syariah Bandung Suniaraja. This type of research is associative quantitative, the type of data is primary data, and data collection techniques in the form of observation, interviews, literature studies, and questionnaires. While the type of sample used is a saturated sample, with samples are the entire population of employees at BRI Syariah Bandung Suniaraja of 43 persons. The results showed that there was no influence between knowledge to employee performance at BRI Syariah Bandung Suniaraja, with the results of tcount <ttable (1,122 <2,023), there was no influence between ability to employee performance at BRI Syariah Bandung Suniaraja, with tcount < ttable (1,861 <2,023), there is a influence between work experience to employee performance at BRI Syariah Bandung Suniaraja, with t test results where tcount > ttable value (4,110> 2,023), and there are influence of knowledge, ability, and simultaneous work experience to employee performance at BRI Syariah Bandung Suniaraja with the results of Fcount> Ftable (5.958> 2.85).
Co-Authors Agus Saeful Saeful Akmal Tamami Alexander Bima Sandra Ayu Indriani Cucun Sumiati Cyntia Dewi Dimas Sumitra Danisworo E. Mulya Samsul Eneng Elyana Ida Rapida Jalaluddin Jalaluddin Necayanti Necayanti Sari, Anisa Wulan Setiawan Setiawan Sudirman, Miftahulhidaya Tresnawati Tresnawati Vemy Suci Asih Yudhy Yudhy Yudhy Yudhy Yunan Hendra Permana Zalpa Salsabila Putri