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Dukungan Teknologi Informasi Pada Proses Bisnis Pada Usaha Kecil Dan Menengah (Studi pada Industri UKM di Bangunjiwo, Kasihan, Bantul) Sukarno, Agus; Wahyuningsih, Tri; Liestyana, Yuli
208-7721
Publisher : Jurnal Bisnis Teori & Implementasi

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This study aims to analyze how well IT is used to support the business processes of SMEs in Bangunjiwo, and to identify ways to help SMEs improve IT support for business processes in SMEs in Bangunjiwo. This research is expected to have benefits that can increase managers/owners awareness to take advantage of the information technology support in business processes. By knowing the results of this study, the SMEs are expected to further improve the use of information technology in business processess as to achieve competitive advantage.The unit of analysis for this study is the SME organization, so every organization represented by one person (owner or manager). Population of the research is small and medium companies in Bangunjiwo, Kasihan, Bantul. The sample was selected using purposive sampling technique to determine which companies will be the respondent.The results show that IT support for each business process is lower than importance level that business processes run bySMEs in Bangunjiwo. IT support for SMEs in the business process can be enhancedby the disseminationof research results to the SMEs in Bangunjiwo, so they can understand the importance of IT support. Socialization is intended to motivate the use of IT facilities economically an deasily, so it can be done by SMEs.

Analisis Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Intervening sukarno, agus
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol 14, No 1 (2020)
Publisher : Universitas Slamet Riyadi

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The purpose of this study was to analyze the significance effect of product quality and service quality on customer satisfaction, analyze the significance effect of product quality, service quality and customer satisfaction on customer loyalty and analyze the significance effect of product quality and service quality on customer loyalty with customer satisfaction as an intervening variable. This type of research is survey research. The population of this research is kindergarten as customers of Ceria Ramadhan at PT. Antero Mandiri Sentosa in Jombang Regency. A sample of 90 customers with a purposive sampling technique. Data sources use primary data and secondary data. Data collection methods used questionnaires and literature study. Data analysis techniques used path analysis. The results showed that product quality and service quality has a significant effect on customer satisfaction.. Product quality, servicee quality and customer satisfaction has a significant effect on customer loyalty. Product quality and service quality has a significant effect on customer loyalty with customer satisfaction as an intervening variable. Keywords: product quality, service quality, satisfaction, loyalty

Analisis Pengaruh Kualitas Produk Dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Intervening sukarno, agus
JURNAL MANAJEMEN SUMBER DAYA MANUSIA Vol. 14 No. 1 (2020)
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar

The purpose of this study was to analyze the significance effect of product quality and service quality on customer satisfaction, analyze the significance effect of product quality, service quality and customer satisfaction on customer loyalty and analyze the significance effect of product quality and service quality on customer loyalty with customer satisfaction as an intervening variable. This type of research is survey research. The population of this research is kindergarten as customers of Ceria Ramadhan at PT. Antero Mandiri Sentosa in Jombang Regency. A sample of 90 customers with a purposive sampling technique. Data sources use primary data and secondary data. Data collection methods used questionnaires and literature study. Data analysis techniques used path analysis. The results showed that product quality and service quality has a significant effect on customer satisfaction.. Product quality, servicee quality and customer satisfaction has a significant effect on customer loyalty. Product quality and service quality has a significant effect on customer loyalty with customer satisfaction as an intervening variable. Keywords: product quality, service quality, satisfaction, loyalty

PERBANDINGAN KAPITALISASI PASAR PORTOFOLIO SAHAM WINNER DAN LOSER SAAT TERJADI ANOMALI WINNER-LOSER Hadioetomo, Hadioetomo; Sukarno, Agus
Jurnal Keuangan dan Perbankan Vol 13, No 2 (2009): May 2009
Publisher : University of Merdeka Malang

Capital market anomaly showed that there was an anomaly in efficient capitalmarket hypothesis. One of its types was price reversal phenomenon, which showed that previouswinner portfolio became loser portfolio and vice versa. Price reversal phenomenon was alsoknown as overreaction market hypothesis (OMH). The hypothesis stated that if stock priceswere systematically valued overly as a consequence of investors over pessimism or optimism,price reversal certainly came from previous stock price performance. In this research, theresearcher analyzed price reversal phenomenon on Indonesia Stock Exchange (ISX) by consideringabnormal return. The result of this research indicated that overreaction occur separate in itsmove. Winners and losers were not constant overtime. Analysis independent sample t test didnot show the different average abnormal return significantly so there was anomaly incapitalization market winner and loser.

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