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All Journal LINIMASA: JURNAL ILMU KOMUNIKASI Paulus Journal of Accounting (PJA)
Yunus Amar
Universitas Hasanuddin
Humanities Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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PENINGKATAN KEPUASAN PESERTA TERHADAP LAYANAN INFORMASI BPJS KESEHATAN MELALUI MEDIA: APAKAH EFEKTIF? Nahdiana Nahdiana; Alimuddin Unde; Sudirman Nasir; Yunus Amar
Linimasa : Jurnal Ilmu Komunikasi Vol. 5 No. 2 (2022): Juli 2022
Publisher : Ilmu Komunikasi, FISIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/linimasa.v5i2.5192

Abstract

Abstract Public Understanding of the National Health Insurance Program (JKN) is still lacking due to the limitations of health information services from the government. This study aims to find out whether the use of media in disseminating JKN Program information effectively provides information service satisfaction to BPJS Kesehatan participants. The study used a quantitative design with survey explanation methods. The population in this study was a non-PBI Health BPJS participant (not a Contribution Assistance Recipient) with a PPU category (Wage Earner Worker) of 405 people. Data retrieval techniques through questionnaires given to respondents through a google form. The data is processed using smart PLS and analyzed with the SEM (Structural Equation Model) approach. The results showed that the media had a positive and significant effect on participants' satisfaction which can be seen from the value of t-statistical media to satisfaction of 3.13 > 1.96 or p-value value of 0.00 < 0.05 and track coefficient value of 0.148 which indicates that the media aspect affects the media satisfaction of participants. Based on the results of the study, it can be concluded that the use of effective media provides satisfaction to BPJS Kesehatan participants. The results of this study are expected to be used as a consideration for BPJS Kesehatan to use more fragmented media to disseminate information taking into account the condition/ability of the community. Keywords: BPJS Health, information services, JKN Program, media, participant satisfaction
THE EFFECT OF WORKLOAD ON BANK EMPLOYEE PERFORMANCE IN MAKASSAR CITY Faisal Tasbih; Yunus Amar; Nurdjanah Hamid
Paulus Journal of Accounting (PJA) Vol 4 No 2 (2023): Paulus Journal of Accounting (PJA)
Publisher : Program Studi Akuntansi Universitas Kristen Indonesia Paulus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34207/pja.v4i2.672

Abstract

The banking sector is currently required to play an active role in efforts to increase economic growth and improve people's lives. Human resource management must always be considered because it functions efficiently, effectively and productively to achieve company goals. One of the most crucial assets of a bank is employee performance. Consequently, human resources are required to always be able to develop themselves proactively in producing good performance. One of the causes of the poor performance produced by employees is the high workload that must be borne. This is due to a mismatch between the employees themselves and the work they are doing resulting in excessive workload. This study aims to analyze the effect of workload on the performance of bank employees. The research method uses a cross-sectional study design. The research began in May 2023 at a bank in Makassar City. The number of samples used were 106 employees who were taken using the total sampling technique. The collection of employee workload data and employee performance data was measured using a questionnaire with a Likert scale which was filled in directly by the respondents. Data were analyzed using the Chi-Square test. Chi-Square test results show that the workload variable is significantly related to employee performance (p<0.05). The company (bank) must pay serious attention to the workload given to employees.
Co-Authors Alimuddin Unde Faisal Tasbih Nahdiana Nahdiana Nurdjanah Hamid Sudirman Nasir