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All Journal Indikator: Jurnal Ilmiah Manajemen & Bisnis International Humanities and Applied Science Journal
Adi Nurmahdi, Adi
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Social Sciences

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ANALISIS KUALITAS PELAYANAN, CITRA MEREK, DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN Wiguna, Esa Setia; Nurmahdi, Adi
Indikator: Jurnal Ilmiah Manajemen dan Bisnis Vol 4, No 1 (2020)
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (591.767 KB) | DOI: 10.22441/Indikator.2020.v4i1.009

Abstract

Abstrak.  Penelitian ini bertujuan menguji dan menganalisis pengaruh Kualitas Pelayanan, Citra Merek, dan Harga, terhadap Keputusan Pembelian.  Data penelitian merupakan data harian untuk periode observasi selama 5 (lima) bulan (Oktober 2018 sampai dengan Januari 2019)  Metode sampling yang digunakan adalah purposive sampling dengan jumlah sampel sebanyak 110 responden.  Metode analisis yang digunakan dalam penelitian ini adalah regresi linier berganda.  Hasil penelitian menunjukan bahwa Kualitas Pelayanan, Citra Merek, dan Harga, secara bersama-sama (simultan) dan terpisah (partial) berpengaruh secara signifikan terhadap Keputusan Pembelian jasa pada PT ACL Indonesia, Jakarta.
The Impact of Product Quality, Brand Image and Service Quality toward Customer Loyalty Fitrajaya, Prawira Hadi; Nurmahdi, Adi
International Humanities and Applied Science Journal Volume 2, Issue 2, 2019
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ihasj.2019.v2i2.05

Abstract

This study aims to examine the effect of product quality, brand image and service quality toward customer loyalty at Starbucks. The research data was taken from a survey conducted on customers of Starbucks with the criteria have been purchased a minimum of 12 times a month. The research method used is linear regression with 3 independent variables processed using the SPSS Statistics program. The results of the research stated that the coefficient of determination is 0.494, which means the percentage contribution of independent variables (product quality, brand image, service quality) to the dependent variable (service loyalty) is 49.4%. The remaining 50.6% is influenced or explained by other variables not included in this research model. The results showed that partially, the Product Quality variable had a significantly positive effect on customer loyalty while the Brand Image and Service Quality variables had no effect on Customer Loyalty. However, simultaneously there is a significant effect of Product Quality, Brand Image and Service Quality on Starbucks Customer Loyalty.
TOURISM MARKETING MANAGEMENT FRAMEWORK Nurmahdi, Adi
International Humanities and Applied Science Journal IHASJ Volume 1 Issue 1 2018
Publisher : Universitas Mercu Buana

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Abstract

The purposes of this paper is to deliver a conceptual model which enable  analyzing insight to marketing strategy formulation and implementation of a local hospitality and tourism board administrator. Knowing organizational position in the market place is important and for that the Internal External (IE) matrix can be applied. In this model descriptive analysis method applied. Secondary data collected through the study of literature and other publication. The data analysis consists of external and internal environment assessments score, the marketing mix effectiveness, and Segmenting, Targeting and Positioning (STP) analysis. Matrix of the Grand Strategy carried out to overview options to the alternative strategies which the board has. This model suggests that a local hospitality and tourism board should increase its corporate strategies and competitiveness by distinguishably offering products which are different from its competitors, enhancing values offered to attractive tourist destinations, as well as considering local wisdoms and culture embedded in its product offering, so as simultaneously to raise local revenues which can be gained through the increase in the number of tourist visits, and the enhancement of many small medium enterprises and local economy for the betterment of society’s wellbeing
ANALYSIS OF PURCHASE DECISION MODEL TOWARDS AIRLINES TICKET BOOKING IN TRAVELOKA (MERCU BUANA UNIVERCITY CASE STUDY) Pringgodigdoyo, Prapatantio Teteg; Nurmahdi, Adi
Indikator: Jurnal Ilmiah Manajemen dan Bisnis Vol 4, No 2 (2020)
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/indikator.v4i2.10007

Abstract

Abstract. Traveloka is an airline ticket purchase application that has the most visitors in Southeast Asia, but starting in the first quarter of 2019 they experienced a decline in the number of visitors. The decline in the number of visitors was the most contributed by application users from Indonesia. The decline in the number of visitors is a phenomenon that needs attention because it can potentially affect ticket sales through the application. there are several factors that influence the pattern of ticket purchases through online applications, including internet knowledge, service quality, prices, trust, understanding of risk, and user perceptions.  The objectives in this study is to determine the effect of price, service quality, brand image on purchase decisions on the Traveloka application. The samples of this study are a 100 post graduate students of Mercu Buana University. The results of this study show that price does not have a positive and significant effect on brand image on the Traveloka application. Price, service quality and brand image have a positive and significant influence on purchase decisions on the Traveloka application. Traveloka companies are advised to increase their responsiveness in providing quality services so that they will be able to create a better brand image.
ANALISIS KUALITAS PRODUK , DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN DAN IMPLIKASINYA PADA KEPUASAN PELANGGAN TWO WAY CAKE CLARESTA KARAWANG Yusup, Rendi; Nurmahdi, Adi
Indikator: Jurnal Ilmiah Manajemen dan Bisnis Vol 4, No 3 (2020)
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/indikator.v4i3.10013

Abstract

Abstract:This research aims to analysis and examine Analyze Effect Product Quality, Service Quality to Purchasing Decision and implication to Customer Satisfaction Two Way Cake Claresta Karawang this is the object of research. Research of desaign use research type with quantitavie and explanatory method. Data collected using a questionnaire given to 100 respondents, sampling technique used a paper sheet given directly to respondents. Analytical method used is SPSS. The result research showing variable product quality positive effect and significant on purchase decision, service quality has a positive effect and significant on purchase decision. Product quality positive effect and significant on customer satisfaction, service quality positive effect and significant on customer satisfaction, and purchase decision positive effect and significant on customer satisfaction. Abstrak:Penelitian ini bertujuan menganalisis dan menguni  Analisis Pengaruh Kualitas Produk, Kualitas Pelayanan terhadap Keputusan Pembelian dan Implikasinya pada Kepuasan Pelanggan Two Way Cake Claresta Karawang yang menjadi objek penelitian. Desain penelitian yang digunakan adalah jenis penelitian metode kuantitatif dan explanatory. Data dikumpulan dengan menggunakan kuisioner yang diberikan kepada 100 responden, teknik pengambilan sample yang digunakan adalah melalui selembaran yang diberikan langsung kepada responden. Metode analisis yang digunakan adalah SPSS. Hasil penelitian menunjukan bahwa variabel pengaruh kualitas produk secara positif dan signifikan terhadap keputusa pembelian, kualitas pelayanan berpengaruh positif dan signifikan terhadap keputusan pembelian. Kualitas produk berpengaruh positif dan signifikan terhadap kepuasan pelanggan, kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan, dan keputusan pembelian berpengaruh positif dan signifikan terhadap kepuasan pelanggan.
Co-Authors Fitrajaya, Prawira Hadi Pringgodigdoyo, Prapatantio Teteg Scorita, Kurnia Budhy Wiguna, Esa Setia Yusup, Rendi