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All Journal CommIT (Communication & Information Technology) Jurnal Analisis Bisnis Ekonomi
Chriswanto Chriswanto, Chriswanto
Information System Strategic Management Department, Faculty of Management, Bina Nusantara University Jl KH Syahdan 9, Jakarta 11480, Indonesia
Computer Science & IT Economics, Econometrics & Finance

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DEVELOPMENT OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM TO IMPROVE SERVICE QUALITY IN PT MANULIFE LIFE INSURANCE INDONESIA Chriswanto, Chriswanto
CommIT (Communication and Information Technology) Journal Vol 8, No 2 (2014): CommIT Vol. 8 No. 2 Tahun 2014
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v8i2.598

Abstract

Customer Relationship Management System (CRMS) Development in order to improve service quality in PT. AJ. Manulife Indonesia is done by comprehending the performance model of the company and the factors that are affecting the company performance improvement and the quality of the decision to be taken by top management. System Dynamic is a method that can be used to stimulate complex systems. System Dynamics approach is expected to build a model of corporate performance that can be used to evaluate the quality of service to customers so that they can make decisions quickly and accurately. This study proves that the model is built with standard models used as changing targets and it can simulate a target quality of service to customers by delivering current and future achievement. Achievement in the future is influenced by the value of achievement of SLA, Response Time, and Defect, where the greater value of control, the greater value of the correction rate so that the GAP will be smaller. Correction rate which is determined in this study was 10%, 20%, and 30% of GAP (CB)
Implementasi Software Akuntansi Pemerintah Daerah terhadap Kinerja Organisasi Pemerintah Kabupaten Banyumas dengan Computer Anxiety sebagai Variabel Moderating Widianingsih, Rini; Sunarmo, Agus; Chriswanto, Chriswanto
Jurnal Analisis Bisnis Ekonomi Vol 15 No 2 (2017): Volume 15, Nomor 2, Oktober 2017
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (364.311 KB)

Abstract

Penelitian untuk menguji pengaruh implementasi software akuntansi pemerintah terhadapkinerja organisasi dengan computer anxiety sebagai variabel moderating, merupakan studi empirisdengan mail survey sebagai teknik pengumpulan data sampel melalui penyebaran kuesioner danmendatangi langsung wilayah sampel yang dapat dijangkau (personally administered questionnaire).Data diperoleh dari 98 responden pegawai pemerintah Kabupaten Banyumas. Data diolah menggunakanprogram SPSS versi 17.0. Hasil penelitian menunjukkan bahwa: (1) implementasi software akuntansipemerintah tidak signifi kan berpengaruh terhadap kinerja organisasi, dan (2) computer anxiety terbuktisebagai variabel moderating yang memoderasi pengaruh implementasi software akuntansi pemerintahterhadap kinerja organisasi.
Implementasi Software Akuntansi Pemerintah Daerah terhadap Kinerja Organisasi Pemerintah Kabupaten Banyumas dengan Computer Anxiety sebagai Variabel Moderating Widianingsih, Rini; Sunarmo, Agus; Chriswanto, Chriswanto
Jurnal Analisis Bisnis Ekonomi Vol 15 No 2 (2017): Volume 15, Nomor 2, Oktober 2017
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (364.311 KB) | DOI: 10.31603/bisnisekonomi.v15i2.1844

Abstract

Penelitian untuk menguji pengaruh implementasi software akuntansi pemerintah terhadapkinerja organisasi dengan computer anxiety sebagai variabel moderating, merupakan studi empirisdengan mail survey sebagai teknik pengumpulan data sampel melalui penyebaran kuesioner danmendatangi langsung wilayah sampel yang dapat dijangkau (personally administered questionnaire).Data diperoleh dari 98 responden pegawai pemerintah Kabupaten Banyumas. Data diolah menggunakanprogram SPSS versi 17.0. Hasil penelitian menunjukkan bahwa: (1) implementasi software akuntansipemerintah tidak signifi kan berpengaruh terhadap kinerja organisasi, dan (2) computer anxiety terbuktisebagai variabel moderating yang memoderasi pengaruh implementasi software akuntansi pemerintahterhadap kinerja organisasi.
Co-Authors Rini Widianingsih, Rini Sunarmo, Agus