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All Journal Jurnal Dimamu INTERNAL (Information System Journal)
Haikal Pirous
Universitas Ma’soem
Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Other

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Pengaruh Mutasi Kerja dan Promosi Jabatan terhadap Semangat Kerja Karyawan di Bank BTN Syariah KC Tasikmalaya Haikal Pirous; M. Ryzki Wiryawan; Mellani Diah Anggraeni
Jurnal Dimamu Vol. 1 No. 1 (2021)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (922.224 KB) | DOI: 10.32627/dimamu.v1i1.418

Abstract

This study aims to determine how the effect of job transfers and promotions on employee morale at Bank BTN Syariah KC Tasikmalaya. The type of research is quantitative with an associative approach, the type of data is primary and uses data collection techniques in the form of observations, interviews, questionnaires and literature studies. The population in this study were employees of Bank BTN Syariah KC Tasikmalaya as many as 34 employees. The results of this study indicate that there is a significant effect between work mutations on employee morale at Bank BTN Syariah KC Tasikmalaya, the results of the t-test where tcount> ttable (5.675 > 2.039), there is no significant effect between job promotions on employee morale with the results of the t-test. where tcount < ttable (0.888 < 2.039), and simultaneously there is a significant effect between job transfer and promotion on employee morale with the results of the Ftest where Fcount > Ftable (15,615 > 3.29).
Penerapan Sistem Informasi Electronic Costumer Relationship Management Heri Purwanto; Amartya F Iswahyudi; Haikal Pirous; Dewi Indrawati
INTERNAL (Information System Journal) Vol. 4 No. 2 (2021)
Publisher : Masoem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32627/internal.v4i2.401

Abstract

E-CRM is customer management in electronic-based companies, dealing with complex management, attracting customers, and business partners through various media, including online and offline media, personal contacts, and other electronic communication media. E-CRM enables companies to better understand customer behavior and forecast customer needs through online activities, and can increase profitability. At PT. Suwanda Karya Mandiri has a problem with how to keep customers using the services of a technical consultant. Therefore, the initiative was taken to make it easier for customers who want to be interested in technical efforts and resources in an effort to keep customers using the services of technical consultants. To compete with competitors, the company implements E-CRM strategy to be able to establish good relationships and maintain customer satisfaction. In this study, the method used is the Prototype Method. The software used to develop E-CRM at PT. Suwanda Karya Mandiri uses Odoo software. Odoo software is software for business management. Based on the results of the test, it can be ascertained that using Odoo software and E-CRM can facilitate transactions between customers. This system can be further developed by implementing other modules such as Sales, Point of Sale, and Invoicing which can better assist PT. Suwanda Karya Mandiri.
Co-Authors Amartya F Iswahyudi Dewi Indrawati Heri Purwanto M. Ryzki Wiryawan Mellani Diah Anggraeni