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All Journal Journal of Hospitality Accommodation Management
Ni Kadek Windi Karlina Dewi
Program Studi Manajemen Divisi Kamar, Politeknik Pariwisata Bali
Humanities Economics, Econometrics & Finance Social Sciences

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Preferensi Wisatawan Terhadap Butler Service Signature di The ST. Regis Bali Resort Ni Nyoman Suci Arthini; Ni Kadek Windi Karlina Dewi; Ni Ketut Sekarti
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (631.595 KB) | DOI: 10.52352/jham.v1i2.833

Abstract

This study aims to determine the preferences of tourists to the butler service signature at Hotel X. Hotel X applies three types of butler services, namely semi butler, 12-hour private butler service, and 24-hour private butler service. The data collection technique used is the documentation technique using a sample of 30 reviews of tourists who stay at Hotel X. The data analysis technique used is descriptive qualitative and analyzed using five aspects of guest preferences including, packing & unpacking service, pressing service, e-butler, beverage service and butler service desk. The results showed that most tourists were satisfied with all aspects of the five butler signatures such as packing & unpacking, pressing service, e-butler, beverage service and butler service desk. So expect Hotel X always evaluates the implementation of butler service and improves services comprehensively to staying tourists.  
Co-Authors Ni Ketut Sekarti NI NYOMAN SUCI ARTHINI .