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All Journal CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis
Yozi Rahmat Denus
Institut Teknologi dan Bisnis Haji Agus Salim
Economics, Econometrics & Finance

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PENGARUH KOMITMEN ORGANISASI, KUALITAS PELAYANAN DAN KINERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT PADA LEMBAGA PEMASYARAKATAN KELAS IIA PADANG Yozi Rahmat Denus; Yulihasri Yulihasri
CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis Vol. 2 No. 3 (2022): Agustus : Jurnal Manajemen dan Ekonomi Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (161.737 KB) | DOI: 10.55606/cemerlang.v2i3.227

Abstract

This study aims to determine the effect of organizational commitment, service quality, and employee performance on community satisfaction on employees of the Class IIA Padang Penitentiary. The method used in this research is quantitative research with a descriptive approach. The population in this study were employees of the Class IIA Penitentiary in Padang. The sample used was 144 people using a saturated sampling technique (census). The data analysis technique is multiple linear regression. The results showed that: (1) Organizational commitment has a positive and significant effect on community satisfaction. (2) Service quality has a positive and significant effect on community satisfaction. (3) Employee performance has a positive and significant effect on community satisfaction. (4) Organizational commitment, service quality, employee performance together have a positive and significant effect on community satisfaction in the Class IIA Padang Penitentiary.
Co-Authors Yulihasri