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All Journal RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Jurnal Kewarganegaraan JETISH: Journal of Education Technology Information Social Sciences and Health
Rahimudin Rahimudin
Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta
Religion Computer Science & IT Economics, Econometrics & Finance Education Neuroscience Nursing Public Health Social Sciences Other

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Analisis Penerapan Prosedur Penanganan Barang Berbahaya di Security Check Point (SCP) 1 Bandar Udara Internasional Raja Haji Fisabilillah Tanjungpinang Yessy Agryani; Rahimudin Rahimudin
Reslaj : Religion Education Social Laa Roiba Journal Vol 5 No 2 (2023): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (712.135 KB) | DOI: 10.47467/reslaj.v5i2.1644

Abstract

The implementation of procedures in dealing with dangerous goods in accordance with the existing rules in Security Check Point (SCP) 1 is one of the first steps in improving security at the airport, considering the increasingly diverse ways to commit crimes found at the airport related to the inspection of passengers and luggage. The purpose of this study is to analyze the implementation of hazardous goods handling procedures at Security Check Point (SCP) 1 and to find out the constraints of Aviation Security officers in handling dangerous goods at Security Check Point (SCP) 1 Raja Haji Fisabilillah Tanjungpinang International Airport. This study uses a descriptive qualitative approach with data collection techniques using participant observations, structured interviews, and documentation collected from related sources and when the author goes down the field. The results of this study show that the implementation of hazardous goods handling procedures at Security Check Point (SCP) 1 has been implemented in accordance with the rules or Standard Operating Procedures by Aviation Security personnel of Raja Haji Fisabilillah International Airport. This application is not only done when there are instructions from the x-ray operator but can also be applied if it looks suspicious passenger movements. In addition, there are also obstacles, namely differences of opinion with passengers who are arrogant and do not understand the regulations regarding luggage inspection which belongs to the category of dangerous goods or prohibited items and facilities that are suddenly error or not primed when used or run during the inspection time. Keywords : Aviation Security, Security Check Point (SCP) 1, application of procedures for handling dangerous goods.
Pengaruh Kualitas Pelayanan terhadap Minat Beli Ulang Penumpang Lion Air Bandar Udara Yogyakarta International Airport Rio Fany Syarifaiz Prasetyo; Rahimudin Rahimudin
Reslaj : Religion Education Social Laa Roiba Journal Vol 5 No 2 (2023): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (718.624 KB) | DOI: 10.47467/reslaj.v5i2.1778

Abstract

This Study aims to analyze how service quality affect repurchase interest of the customers Lion Air Airlines in Yogyakarta International Airport. The Population of this research is customers who already repurchase more than twice of Lion Air Airlines in Yogyakarta International Airport. The Sample is 60 respondents. The Data of this Study were collected with online questionnaires distributed to the respondents. The Result of this study concluded that quality service does have an affected on re-purchasing interest, and included how much affect quality service on re-purchase interest. Keywords: Service Quality, Re-Purchase Interest, Lion Air, Yogyakarta International Airport
Pengaruh Kualitas Pelayanan terhadap Minat Beli Ulang Penumpang Lion Air Bandar Udara Yogyakarta International Airport Rio Fany Syarifaiz Prasetyo; Rahimudin Rahimudin
Reslaj : Religion Education Social Laa Roiba Journal Vol 5 No 3 (2023): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (305.722 KB) | DOI: 10.47467/reslaj.v5i3.1777

Abstract

This Study aims to analyze how service quality affect repurchase interest of the customers Lion Air Airlines in Yogyakarta International Airport. The Population of this research is customers who already repurchase more than twice of Lion Air Airlines in Yogyakarta International Airport. The Sample is 60 respondents. The Data of this Study were collected with online questionnaires distributed to the respondents. The Result of this study concluded that quality service does have an affected on re-purchasing interest, and included how much affect quality service on re-purchase interest. Keywords: Service Quality, Re-Purchase Interest, Lion Air, Yogyakarta International Airport
Analisis Pelayanan Joumpa PT. Gapura Angkasa dalam Meningkatkan Kepuasan Pelanggan di Bandar Udara Internasional Husein Sastra Negara Bandung Arifa Haruniawati; Rahimudin Rahimudin
Jurnal Kewarganegaraan Vol 6 No 2 (2022): September 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (233.211 KB) | DOI: 10.31316/jk.v6i2.3336

Abstract

AbstrakJOUMPA (Your Journey Company) adalah layanan yang dimiliki oleh PT.Gapura Angkasa yang memiliki tanggung jawab sebagai perusahaan pendukung operasional trasnportasi udara dan sebagai perusahaan Ground Handling terbesar di Indonesia. Sebuah layanan VIP yang memberikan pelayanan kemudahan bagi penumpang pesawat terbang di bandara memalui beragam layanan yang diberikan. Oleh karena itu, dilakukannya penelitian mengenai analisis pelayanan JOUMPA PT.Gapura Angkasa dalam meningkatkan kepuasan pelanggan di Bandar Udara Internasional Husein Sastranegara Bandung. Ada tujuan yang akan dicapai dari penelitian ini yaitu untuk mengetahui pelayanan yang diberikan oleh JOUMPA PT.Gapura Angkasa di Bandar Udara Internasional Husein Sasstranegara Bandung, untuk mengetahui apa saja faktor yang menghambat petugas JOUMPA PT.Gapura Angkasa dalam melaksanakan pelayanannya di Bandar Udara Internasional Husein sastranegara Bandung dan untuk mengetahui upaya yang dilakukan petugas JOUMPA PT.Gapura Angkasa dalam meningkatkan kepuasan pelanggan di Bandar Udara Internasional Husein Sastranegara Bandung. Metode yang digunakan dalam penelitian ini adalah metode kualitatif deskriptif. Dimana data diperoleh dari melakukan wawancara, observasi dan ddokumentasi. Terdapat teknik analisis data yang dilakukan yaitu pengumpulan data,reduksi data, dan penyajian data. Hasil dari penelitian ini menunjukkan bahwa terdapat beberapa penghambat dan kendala yang dialami oleh petuagas saat melakukan pelayanan kepada penumpang. Di antaranya keterlambatan kedatangan penumpang,minimnya fasilitas pendukung dalam pelayanan, kurangnya SDM dan layout bandara yang tergolong kecil.Kata Kunci: Pelayanan, JOUMPA PT.Gapura Angkasa, Meningkatkan, Kepuasan Pelanggan AbstractJOUMPA (Your Journey Company) is a service owned by PT. Gapura Angkasa which has the responsibility as a company supporting air transportation operations and as the largest Ground Handling company in Indonesia. A VIP service that provides convenience services for airplane passengers at the airport hammers a variety of services provided. Therefore, research was carried out on the analysis of JOUMPA PT. Gapura Angkasa in increasing customer satisfaction at Bandung Husein Sastranegara International Airport. There is a goal that will be achieved from this study, namely to find out the services provided by JOUMPA PT. Gapura Angkasa at Husein Sasstranegara International Airport Bandung, to find out what are the factors that hinder JOUMPA PT. Gapura Angkasa in carrying out its services at Husein International Airport in Bandung and to find out the efforts made by JOUMPA JOUMPA PT. Gapura Angkasa in increasing customer satisfaction at Bandung Husein Sastranegara International Airport. The method used in this study is a descriptive qualitative method. Where data are obtained from conducting interviews, observations and documentation. There are data analysis techniques carried out, namely data collection, data reduction, and data presentation. The results of this study show that there are several obstacles and obstacles experienced by the petuagas when performing services to passengers. Among them are delays in the arrival of passengers, the lack of supporting facilities in service, the lack of human resources and the relatively small layout of the airport.Keywords: Service, JOUMPA PT. Gapura Angkasa, Improving, Customer Satisfaction,
Operational Analysis of the Apron Movement Control (AMC) Unit in Handling Aircraft at Abdulrachman Saleh Airport Apron Malang Wahyu Ashari Tri Gunawan; Rahimudin Rahimudin
JETISH: Journal of Education Technology Information Social Sciences and Health Vol 2, No 1 (2023): March 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetish.v2i1.373

Abstract

Apron Movement Control (AMC) is an airport personnel who has a license and rating to carry out duties as responsible for flight operations, supervision, aircraft movement, vehicle traffic, passengers and cleanliness supervision in the airside area and records flight data on the apron. Supervision carried out by AMC aims to create flight security and safety and create discipline from service users which can affect activities on the air side. The purpose of this study was to find out how the Apron Movement Control (AMC) Unit Standard Operational Procedure is in handling aircraft on the apron and the obstacles faced by the AMC unit at Abdulrachman Saleh Airport Malang. This research is a qualitative research using primary data and secondary data. Data collection techniques used are observation, interviews and documentation. The observation is to conduct a review or direct observation in the working area of the AMC unit. The interviews in this study were AMC officers consisting of the head of the AMC unit and 2 personnel. The documentation is collecting data at the time of observation and interviews, as well as taking pictures during field activities. The results of this study can be concluded that the Standard Operational Procedure unit Apron Movement Control (AMC) in handling aircraft on the apron, namely service and supervision. Services, namely arranging aircraft movements, plotting parking stands, services for emergency aircraft using follow me vehicles. Then the supervision referred to is supervision of vehicle traffic, movement of people/passengers, loading and unloading of goods, routine inspections of FOD, supervision during refueling, and when the engine is running up. The performance of AMC officers is said to be good because they carry out their duties in accordance with the Standard Operating Procedure (SOP) from the Ministry of Transportation and UPT. Obstacles in operational activities, namely the determination of parking stands still refers to the Indonesian Air Force and radio communications that often break up between ATC and AMC, AMR's accurate data is delayed in entering ATC and GH/airline units, heavy damage to aprons and taxiways, and airlines are late in delivering flights schedule. The solution to this problem is that the AMC unit holds internal and external meetings with ATC, GH and the Indonesian Air Force, so that the three parties can determine the best solution regarding flight operations.
Co-Authors Arifa Haruniawati Rio Fany Syarifaiz Prasetyo Wahyu Ashari Tri Gunawan Yessy Agryani