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All Journal JEBI (Jurnal Ekonomi dan Bisnis Islam) Al Urwah : Sharia Economics Journal
HURIYATUL AKMAL
Universitas Islam Negeri Imam Bonjol Padang
Religion Economics, Econometrics & Finance

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ANALISIS TINGKAT LITERASI KEUANGAN HURIYATUL AKMAL; YOGI EKA SAPUTRA
JEBI (Jurnal Ekonomi dan Bisnis Islam) Vol 1, No 2 (2016): Juli - Desember 2016
Publisher : Universitas Islam Negeri Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/jebi.v1i2.37

Abstract

The research theme is financial management. This study aims to measure the level of financial literacy. This study used quantitative analysis. The sample was 100 people. Financial literacy is one of the key factors in building a sound financial industry and trusted for a country. It can be seen from the commitment of developed countries to seriously manage the issue of financial literacy as a strategic part in building a strong economy. The results showed that financial literacy among respondents are in the medium category.
Enhancing Consumer Satisfaction: E-Service Quality, E-Trust, E-Wom, and Linkaja Sharia Services Arinda Oktafeza; Huriyatul Akmal; Wushi Adilla Arsyi
Al Urwah : Sharia Economics Journal Vol. 2 No. 01 (2024): March
Publisher : PT. TAKAZA INNOVATIX LABS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61536/alurwah.v2i01.41

Abstract

This study investigates what influences consumer satisfaction with LinkAja Sharia Services, focusing on how user decisions play a role. It looks at factors like E-service quality, E-trust, and E-wom (electronic word-of-mouth) and how they affect user decisions and satisfaction. Utilizing Probability Sampling with a sample size of 165 respondents using the Simple Random Sampling method, the findings show that while E-service quality and E-trust have minor effects on user decisions, E-wom has a significant positive influence. E-service quality and E-trust positively impact consumer satisfaction, but E-wom has a negative effect. Interestingly, user decisions play a big part in consumer satisfaction, but they do not mediate the impact of E-service quality and E-trust on satisfaction. However, E-wom does mediate this impact significantly. Overall, this study sheds light on various factors affecting consumer satisfaction with LinkAja Sharia Services, offering insights for service providers to improve user experience and satisfaction.
Co-Authors Arinda Oktafeza WUSHI ADILLA ARSYI YOGI EKA SAPUTRA