<![CDATA[The purpose of this study was to determine the effect of the variables of reliability, responsiveness, assurance, empathy, tangibility and patient satisfaction. The research method uses a field survey. Based on the results of research and discussion previously stated, the following conclusions are obtained: Partial test results for reliability variables with a statistical value tcount> ttable (4.880 > 1.986) with a value (sig) 0,000 < 0.05, then Ho is rejected, meaning there is Significant influence between reliability variables on patient satisfaction. Partial test results for the variable responsiveness with statistic value tcount> ttable (-1.751 <1.986) with a value (sig) 0.083 > 0.05, then Ha is accepted meaning that there is no significant effect between the responsiveness variable on patient satisfaction. Partial test results for the guarantee variable with a statistic value of t> t table (1.650 < 1.986) with a value (sig) 0.102 > 0.05, then Ha is accepted meaning that there is no significant effect between the guarantee variables on patient satisfaction. Partial test results for the empathy variable with a statistic value of tcount> ttable (0.661 <1.986) with a value (sig) 0.510 > 0.05, then Ha is accepted meaning there is no significant influence between the empathy variable on patient satisfaction. Partial test results for tangible variables with a statistic value of tcount> ttable (1.477 < 1.986) with a value (sig) of 0.143 > 0.05, then Ha is accepted meaning there is no significant effect between tangible variables on patient satisfaction. Simultaneous test results with the value of Fcount> Ftable or 68.279 > 2.31 and the significance < 0.05 (0.000 < 0.05), then Ho is rejected or Ha is accepted which means that there is a significant effect simultaneously (together) of the variables reliability, responsiveness, assurance, empathy and tangibility of patient satisfaction. The magnitude of the correlation value (R) of 0.885 which means that there is a correlation or a strong relationship between reliability (X1), responsiveness (X2), guarantee (X3), Empathy (X4) and tangible (X5) on patient satisfaction. The amount of Adjusted R Square (AdjR2) is 0.773 or 77.3% which means that the independent variables can explain the change in the dependent variable by 77.3% while the remaining 22.7% is influenced by other factors not included in this study.]]>
