Article Per Year (5 Year)
p-Index From 2019 - 2024
0.444
P-Index
This Author published in this journals
All Journal Journal of Secretary and Business Administration Abdimas Universal
Resfika Aswira
Unknown Affiliation
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pendampingan Penyusunan Laporan Keuangan Sederhana Bagi UMKM Kopi di Desa Kaongke-ongkea, Kecamatan Pasarwajo, Kabupaten Buton Herman Herman; Muarif Leo; Winda Ayu Virginia; Irmawati Alimuddin; Resfika Aswira; Nurdin Nurdin
Abdimas Universal Vol. 4 No. 2 (2022): Oktober
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Balikpapan (LPPM UNIBA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/abdimasuniversal.v4i2.242

Abstract

Buton Regency has potential in developing commodities, especially coffee, which is located in the village of Kaongke-ongkea, Pasarwajo District and is the first coffee village in Buton land. The problem faced by coffee UMKM entrepreneurs is that they do not yet know how to compile financial reports in a simple way, therefore the purpose of this service is to provide knowledge and understanding so that coffee UMKM entrepreneurs in Kaongke-ongkea Village can be independent, especially in recording and compiling financial reports in a timely manner. simple. This community activity program uses mentoring and training methods in the form of simple examples of transactions related to business in the coffee sector. With this service program, coffee UMKM entrepreneurs in Kaongke-Ongkea Village are expected to improve their understanding, knowledge and skills and be independent in compiling simple financial reports.
Peran Kepuasan Pelanggan Dalam Memediasi Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan PDAM Kota Baubau Kuswinton Winton; Sukrin Sukrin; Resfika Aswira; Abel Haryanto
Jurnal Sekretaris dan Administrasi Bisnis Vol 7 No 2 (2023): Jurnal Sekretaris dan Administrasi Bisnis
Publisher : Akademi Sekretari Manajemen Taruna Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31104/jsab.v7i2.344

Abstract

The phenomenon that occurs is that the level of leakage in the use of PDAM is relatively high, especially during the peak hours of water use. Because it is profit-oriented so that social services or functions are reduced. Then the community complaints that occur are the amount of water distributed to the community. The purpose of this study is to explain the effect of service quality on customer loyalty with customer satisfaction as the intervening variable. The population in this study amounted to 895 customers. The sampling technique uses a simple random sample of 90 customers and is analyzed using SmartPLS version 3.0. The results of the study show that service quality has no significant effect on customer loyalty. Service quality has a significant effect on customer satisfaction. Service quality has a significant effect on customer loyalty. Customer satisfaction is able to mediate the effect of service quality on customer loyalty.
Co-Authors Abel Haryanto Herman Herman Irmawati Alimuddin Kuswinton winton Muarif Leo Nurdin Nurdin Sukrin Sukrin Winda Ayu Virginia