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All Journal Obor: Oikonomia Borneo Journal of Community Dedication Indonesian Journal of Education (INJOE)
Robby Cahyadi
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Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Journal : Obor: Oikonomia Borneo

 1 
PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA DALAM MENINGKATKAN LOYALITAS PENGGUNA LAYANAN GOFOOD DALAM APLIKASI GOJEK DI FAKULTAS EKONOMI UNIVERSITAS WIDYAGAMA MAHAKAM SAMARINDA Robby Cahyadi
OBOR: Oikonomia Borneo Vol. 1 No. 1 (2019): April
Publisher : University of Widya Gama Mahakam Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24903/obor.v1i1.1820

Abstract

This study aims to determine the extent of the influence of price and service quality on satisfaction in order to increase the loyalty of users of the Go-Jek application based on Gofood at the Faculty of Economics, WidyaGama Mahakam University, Samarinda. The hypotheses tested are (1) there is a significant effect of price on the satisfaction of users of the Gojek application based on Gofood. (2) There is a significant effect of service quality on the satisfaction of users of the Gojek application based on Gofood. (3) There is a significant effect of price and quality of service together on user satisfaction. (4) And there is a significant effect of satisfaction on the loyalty of users of the Gojek application based on Gofood. Of all the variables show that the contribution. However, the dominating variable is the service quality variable with the largest significant value.
Co-Authors Benediktus Rolando Moh. Imron Rosidi Nanang Abdillah SILVIA EKASARI