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All Journal Science Midwifery Jurnal Info Sains : Informatika dan Sains
Masdalina Pane
Universitas Sari Mutiara Indonesia
Computer Science & IT Dentistry Health Professions Nursing Public Health Veterinary

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Journal : Jurnal Info Sains : Informatika dan Sains

 1 
The Influence of Motivation on the Performance of Civil Servants at UPT Puskesmas Pulo Brayan in 2023 Toji Hamonangan Nasution; Masdalina Pane; Agnes Purba
Jurnal Info Sains : Informatika dan Sains Vol. 13 No. 02 (2023): Jurnal Info Sains : Informatika dan Sains , Edition September  2023
Publisher : SEAN Institute

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Abstract

Performance is defined as success in completing duties, both in terms of quality and quantity. The performance of health workers reflects the quality of health services, which contributes to public satisfaction. Motivation is the main factor that influences the performance of health workers. A strong motivation influences individual behavior in various contexts, including in learning and working. The objective of this research is to determine the effect of motivation on ASN ( State Civil Apparatus ) performance in UPT( Integrated Service Unit ) Puskesmas ( Community Health Center ) Pulo Brayan in 2023. This is a quantitative survey research design with a cross sectional approach. The number of samples is 31 State Civil Apparatus using a total sampling technique. The data are collected by a questionnaire and they are analyzed with univariate, bivariate and multivariate analysis. The results of the research show that there is an effect of motivation on the performance of the ASN  in Puskesmas Pulo Brayan in terms of extrinsic motivation (p-value = 0.026) and intrinsic motivation (p-value = 0.000). Age has no effect on the performance of the ASN in  Puskesmas Pulo Brayan (p-value = 0.556), neither length of work on performance of the ASN at the Pulo Brayan Community Health Center (p-value = 0.954). The most dominant variable in this research  is intrinsic motivation with OR = 28.000. It is suggested that  Puskesmas continue to improve and sustain the motivation so that the ASN’s performance can affect the service and patient/visitor satisfaction. Community Health Centres need to encourage the employees to strengthen relationships and collaboration among members of ASN.
The Effect of Interpersonal Communication with Patient Satisfaction at the Pulo Brayan Health Center Dental Poly in 2023 Rini Andayani; Masdalina Pane; Rosetty Sipayung
Jurnal Info Sains : Informatika dan Sains Vol. 13 No. 02 (2023): Jurnal Info Sains : Informatika dan Sains , Edition September  2023
Publisher : SEAN Institute

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Abstract

Dental and oral hygiene is identified as an important factor in maintaining oral health. This importance is emphasized by government efforts, such as the provision of the dental clinics at Puskesmas (Community Health Centers). Dentist who work in dental clinic have a crucial role in providing care and its effects on patient satisfaction. Interpersonal communication between doctors and patients is a key factor in the success of treatment and in achieving patient satisfaction. The objective of this research is  to analyze the effect of interpersonal communication on patient satisfaction at the dental clinic of Puskesmas Pulo Brayan  in 2023. This is  quantitative survey research design with a cross sectional approach. The number of samples is 93 people. The Data are collected using questionnaires and analyzed univariate, bivariate and multivariate analysis. The results of the research show  that there is an effect of interpersonal communication dimension on patient satisfaction at Dentalt Clinic of Puskesmas Pulo Brayan in 2023 with the respect dimension  (p-value = 0.005) OR = 4.557; empathy dimension (p-value = 0.001) OR = 5.614; audible dimension (p-value = 0.027) OR = 3.009; clarity dimension (p-value = 0.000) OR = 12.571; humble dimension (p-value = 0.009) OR = 3.600, and the most dominant dimension  interpersonal communication dimension is the clarity dimension. It is recommended that the Puskesmas continue to improving its services in terms of interpersonal communication through training such as service excellence.
Co-Authors Agnes Purba Janno Sinaga Kesaktian Manurung Mido Ester J Sitorus Putra Jaya Hulu Rini Andayani Sipayung, Rosetty Toji Hamonangan Nasution