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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI
S.L.H.V. Joyce Lapian
Sam Ratulangi University
Economics, Econometrics & Finance

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Determination Analysis of Online Investment Intention in Post-Pandemic Era Ricardo Julio Mamahit; S.L.H.V. Joyce Lapian; Emilia M. Gunawan
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 10 No. 4 (2022): JE. VOL 10 NO 4 (2022)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (322.686 KB) | DOI: 10.35794/emba.v10i4.43664

Abstract

Increased investment is an important factor in determining income level. Increasing investment can be done by increasing the intention to invest first. Investment intention is a feeling of wanting to pay attention to investment activities or wanting to invest. Therefore, to increase public investment intention, especially in post-pandemic era, it is necessary to know what factors influence this intention, and how they affect it. This study aims to analyze the influence of Financial Literacy, Perceived Risk and Subjective Norms on Online Investment Intention. This research was conducted using quantitative methods. Multiple Regression Analysis method is used to analyze the influence of the independent variables toward the dependent variable. Sample were taken from the millennial generation in Manado City with a total sample of 100 respondents. The results of this study indicate that Financial Literacy and Subjective Norm have a positive and significant influence on Online Investment Intention, while Perceived Risk has a negative and significant influence on Online Investment Intention. The results also indicate that Financial Literacy, Perceived Risk and Subjective Norms simultaneously influence Online Investment Intention positively and significantly.
The Impact of Customer Experience and Customer Delight on Customer Loyalty of Tokopedia Platform at IBA Student Joshua Samuel Wangania; S.L.H.V. Joyce Lapian; Regina Trifena Saerang
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 10 No. 4 (2022): JE. VOL 10 NO 4 (2022)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (381.062 KB) | DOI: 10.35794/emba.v10i4.43908

Abstract

This research has purpose to analyze the impact of customer experience and customer delight on customer loyalty of tokopedia platform. The sample of this research is 112 respondents were collected with questionnaire distributed via social medias from IBA students batch 2018-2020 faculty of economics & business in University of Sam Ratulangi. This research used quantitative method. Data analysis used Multiple Linear Regression analysis method conducted by using SPSS 25 version software. The results of this research show that customer experience and customer delight on customer loyalty. Customer experience has a positive relationship and has a significant impact on customer loyalty. While customer delight has a negative relationship and significant impact on customer loyalty of tokopedia platform on IBA students batch 2018-2020.
Co-Authors Emilia M. Gunawan Joshua Samuel Wangania Regina Trifena Saerang Ricardo Julio Mamahit