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All Journal e-Journal Ekonomi Bisnis dan Akuntansi
Rizqi Maharani Prestasyawati
Fakultas Pertanian Universitas Sebelas Maret
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Customer Relationship Management Terhadap Loyalitas Konsumen di Cold n' Brew Rizqi Maharani Prestasyawati; Minar Ferichani; Nuning Setyowati
e-Journal Ekonomi Bisnis dan Akuntansi Vol 8 No 2 (2021): e-JEBA Volume 8 Number 2 Year 2021
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ejeba.v8i2.20757

Abstract

The purpose of this study was to analyze the effect of Customer Relationship Management on customer loyalty in Cold n’ Brew. The population in this study were customers of Cold n’ Brew in Surakarta. Using Purposive sampling, the sample in this study was 1000 respondents. The analysis in this study is Partial Least Square (PLS) with Smart PLS 3.0. The results showed that process variables, human resources, and data and information technology had a positive effect on consumer loyalty in Cold n 'Brew. The results showed that process variables, human resources, and data and information technology had a positive effect on consumer loyalty in Cold n ‘Brew.
Co-Authors Minar Ferichani Nuning Setyowati