Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal PUBLIKA : Jurnal Ilmu Administrasi Publik
Hilda Wati
Sekolah Tinggi Ilmu Administrasi Lancang Kuning Dumai
Decision Sciences, Operations Research & Management Environmental Science Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Evaluasi Kualitas Pelayanan RSUD Kota Dumai Terhadap Pengguna Kartu BPJS Kesehatan Menggunakan Indeks Kepuasan Masyarakat Hilda Wati; Dia Meirina Suri; Dedy Afrizal; Dila Erlianti
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 8 No. 2 (2022): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2022.vol8(2).10577

Abstract

PAN and RB Ministerial Regulations Number 14 of 2017 concerning Guidelines for Compiling a Community Satisfaction Survey, it is explained that every public service provider is obliged to evaluate the community satisfaction survey. This study aims to determine the Community Satisfaction Index of BPJS Health card users on Dumai City Hospital services. The method used is quantitative research with a descriptive approach. The research population is the community of BPJS Health card users who come to the Dumai City Hospital to get services. The results showed that the Community Satisfaction Index of BPJS Health card users for Dumai City Hospital services got an IKM value of 74.73. Based on the IKM value, the service performance of the Dumai City Hospital is categorized as Good with Service Quality being "B".
Co-Authors Dedy Afrizal Dia Meirina Suri Dila Erlianti