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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Journal of Economic, Business, and Administration JEBA Jurnal Ilmu Manajemen dan Bisnis
Djamila Podungge
Universitas Bina Mandiri Gorontalo
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Social Sciences Other

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Journal : Jurnal Ilmu Manajemen dan Bisnis

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ANALYSIS OF HANDLING CUSTOMER COMPLAINTS IN THE BOALEMO AREA DRINKING WATER PUBLIC COMPANY Delinta Ibrahim; Djamila Podungge; Aryati Hamzah
Jurnal Ilmu Manajemen dan Bisnis Vol. 10 No. 2 (2022): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

This study aims to find out how to handle customer complaints at the Boalemo Regional Public Water Company. This study uses a qualitative descriptive research type, which is a study that collects data and gathers information about the symptoms and facts of the object under study in accordance with what was obtained during the research. This research was conducted at the Boalemo Regional Public Water Company with data collection techniques through direct observation and interviews and documentation. The results showed that the handling of customer complaints was appropriate based on the procedures established by the Boalemo Regional Public Water Company. However, the handling of real complaints has not been felt by customers. PUDAM admits that it has not been able to determine the time for handling each customer complaint caused by several factors such as substandard water discharge, fees or bills that are not suitable for use, dirty water in the rainy season and slow handling, causing dissatisfaction with the form of handling complaints. customers of the Regional Public Water Company of Boalemo.
THE IMPLEMENTATION OF MODERNIZATION OF THE LOCAL TAX SYSTEM AT THE SOUTH BOLAANG MONGONDOW BPKPD: PELAKSANAAN MODERNISASI LOKAL SISTEM PERPAJAKAN DI BPKPD BOLAANG MONGONDOW SELATAN Rizka Mayulu; Arifin Tahir; Djamila Podungge
Jurnal Ilmu Manajemen dan Bisnis Vol. 11 No. 3 (2023): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

This study aims to analyze and determine the application of themodernization of the local tax system at the South Bolaang MongondowBPKPD.The research used a qualitative descriptive approach. Data collectiontechniques are interviews, observation and documentation. Data analysistechniques consist of stages of collecting data, reducing data, presentingdata, and drawing conclusions.The results showed that the implementation of the modernization of thelocal tax system of the South Bolaang Mongondow BPKPD, namely: 1)modernizing the organizational structure through the formation of anIntegrated Supervision Team, as well as conducting inspections of servicetasks. However, the modernization of this organizational structure has notbeen implemented optimally because it has not established a one-stopservice through Account Representatives (AR); 2) modernization oforganizational procedures through simplification of administrativeprocedures and utilization of information and communication technologythrough OM OKU and Tapping Box applications; 3) modernization oforganizational strategy through campaigns and outreach on the importanceof paying taxes, as well as socialization of OM OKU and the Tapping Box.However, this socialization has not been evenly distributed across all levelsof taxpayers' society; 4) Modernization of organizational culture throughclear and firm sanctions for violations for taxpayers who do not pay taxes,providing basic training and ICT development for ICT operators, providingcomplete office infrastructure supported by clean, fragrant and comfortableoffice space conditions, so as to provide excellent service to taxpayers incarrying out their tax obligations.
Co-Authors Abdullah, Amnatia R Arifin Tahir Aryati Hamzah Darman Darman Delinta Ibrahim Ely Ibrahim indriani frianka tumewu isra misriani botutihe isra Nurhayati A. Ayuba Rizka Mayulu Samin Latif Sudarsono Sudarsono