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All Journal Journal TEPAT: Teknologi Terapan untuk Pengabdian Masyarakat JURNAL TEKNIK INDUSTRI
Nurfaidah Tahir
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Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Public Health

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Pengembangan Kewirausahaan Rumahan yang Ramah Lingkungan untuk Meningkatkan Perekonomian Komunitas Perempuan Single Parent di Desa Tetebatu Kecamatan Pallangga Gowa Kifayah Amar; Syamsul Bahri; Mulyadi Hambali; Rosmalina Hanafi; Amrin Rapi; Sapta Asmal; Ilham Bakri; Farid Mardin; Muhammad Rusman; Saiful -; Irwan Setiawan; Syarifuddin M. Parenreng; Retnari Dian Mudiastuti; Nilda -; Nurfaidah Tahir; Nadzirah Ikasari; A. Besse Riyani Indah; Megasari Kurnia
JURNAL TEPAT : Teknologi Terapan untuk Pengabdian Masyarakat Vol 5 No 2 (2022): Mengembangkan Kehiodupan Masyarakat melalui Kesatuan dan Kekuatan
Publisher : Faculty of Engineering UNHAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25042/jurnal_tepat.v5i2.298

Abstract

This community service program (PkM) focuses on empowering the single parent woman community in Tetebatu Village, Kec. Pallangga Kab. Gowa through socialization, training, and mentoring activities to improve skills in making environmentally friendly soap products. This PkM activity is carried out in collaboration between the Department of Industrial Engineering, Hasanuddin University and the Tetebatu Village Office, Pallanga District, Gowa Regency. The focus of this PkM is single parent women with the hope that they will be able to be economically independent through the business they run in the future. A total of 10 single parent women participated in the two-day activity which included introduction of environmentally friendly products, environmentally friendly soap-making production practices and discussions related to soap entrepreneurship opportunities and marketing strategies. During the implementation of this activity, pre-test and post-test were also conducted for participants as a way to measure the success of the activity. The results showed that participants' understanding of the definition of environmentally friendly increased by 80%. In addition, 90% of participants also understand the benefits of environmentally friendly products and about 60% of participants have understood the procedures, methods, and hygiene standards in making liquid soap after socialization and training.
Analysis of Education Service Quality at XYZ Institute with Servqual, PGCV, dan TRIZ Methods Azzah Fadiyah; Kifayah Amar; Nurfaidah Tahir
JURNAL TEKNIK INDUSTRI Vol. 13 No. 3 (2023): VOLUME 13 NO 3 NOVEMBER 2023
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jti.v13i3.19150

Abstract

Abstract— Service quality is important for companies to maintain their business, including companies in the field of education services. Tutoring is a company engaged in the field of educational services. In the current era, many online tutoring has emerged. This resulted in offline tutoring having to improve its strategy to be able to compete in maintaining a business. XYX Institute is one of the offline tutoring institutions with the most students in Sulawesi. Amid intense competition with online tutoring, XYZ Institute needs to improve its strategy by improving the quality of its services. The purpose of this study is to measure the level of service quality at the XYZ Institute and provide recommendations for improvements that can be made to improve the quality of service. This study uses the servqual method to calculate the level of service quality, PGCV to determine the priority order of improvement and TRIZ which is used to analyze repair solutions. Based on the results of data processing, the level of service quality obtained is 96.022%. Then obtained 10 improvement priority attributes. The improvement solution obtained was to carry out several procurements, namely repairing toilet facilities, holding suggestion boxes on each floor, reading corners in the waiting room, and adding chairs and tables to the waiting room. In addition, it is necessary to increase the number of teachers and provide online registration services that are open longer, as well as add features for criticism and suggestions, consultations, learning reports, learning videos, and additional classes on the website.
Co-Authors A. Besse Riyani Indah Amrin Rapi Azzah Fadiyah Farid Mardin Ilham Bakri Irwan Setiawan Kifayah Amar Megasari Kurnia Muhammad Rusman Mulyadi Hambali Nadzirah Ikasari Nilda - Retnari Dian Mudiastuti Rosmalina Hanafi Saiful - Sapta Asmal Syamsul Bahri Syarifuddin M. Parenreng