Claim Missing Document
Check
Articles

Found 3 Documents
Search

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI KLNIK MAHARDIKA CENTER PAGADEN KABUPATEN SUBANG Tititn kartini; Agus Dedi Subagja; Nenden Srimulat
The World of Business Administration Journal Volume 4 Issue 1 Juni 2022
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wbaj.v4i1.1502

Abstract

Abstrak Masalah yang melatar belakangi penelitian ini yaitu pelayanan terhadap kepuasan pelanggan di klinik mahardika center pagaden masih belum optimal. Identifikasi yang akan dibahas dalam penelitian ini adalah bagaimana kualitas pelayanan klinik mahardika center pagaden, bagaimana kepuasan pelanggan pada klnik mahardika center pagaden, dan seberapa besar pengaruh kualitas pelayanan terhadap kepuasan pelanggan di klinik mahardika center pagaden. Tujuan dari penelitian ini yaitu untuk mengetahui dan menganalisis kualitas pelayanan pada klinik mahardika center pagaden, untuk mengetahui dan menganalisis kepuasan pelanggan pada klinik mahardika center pagaden, dan untuk mengetahui seberapa besar pengaruh kualitas pelayanan terhadap kepuasan pelanggan pada klinik mahardika center pagaden. Metode penelitian yang digunakan adalah metode penelitian kuantitatif dengan sampel berjumlah 99 responden dan juga menggunakan bantuan program aplikasi SPSS 25 for Windows. Teknik analisis yang digunakan adalah koefesien korelasi dan analisis regresi linier sederhana. Pengujian hipotesis menggunakan uji t-test untuk melihat pengaruh secara parsial.Hasil penelitian ini adalah bahwa adanya pengaruh yang signifikan antara kualitas pelayanan terhadap kepuasan pelanggan di klinik mahardika center pagaden. Dimana t hitung lebih besar dari t tabel, maka hipotesa yang menyatakan terdapat pengaruh kualitas pelayanan terhadap kepuasan pelanggan dapat diterima. Kata kunci : Kualitas Pelayanan dan Kepuasan Pelanggan Abstract The problem behind this researchis is that the service to customer satisfaction at the mahardika center pagaden clinic is still not optimal. The identification that will be discussed in this study is how the quality of service at the mahardika center pagaden clinic is, how is customer satisfaction at the mahardika center pagaden clinic, and how much influence the quality of service has on customer satisfaction at the mahardika center pagaden clinic. The purpose of this study is to determine and analyze the quality of service at the mahardika center pagaden clinic, to determine and analyze customer satisfaction at the mahardika center pagaden clinic, and to determine how much influence the service quality has on customer satisfaction at the mahardika center pagaden clinic. The research method used is a quantitative research method with a sample 99 respondents and also uses the help of the SPSS 25 fot windows application program. The analysis technique used is correlation coefficient and simple linear regression analysis. Hypothesis testing using t-test to see the effect partially.The results of this study are that there is a significant influence between service quality and customer satisfaction at the mahardika center pagaden clinic. Where count is greater than t table, then the hypothesis which states that there is an effect of service quality on customer satisfaction is acceptable. Keywords: Service Quality and Customer Satisfaction
PENERAPAN CORPORATE SOCIAL RESPONSIBILITY (CSR) PT TIRTA INVESTAMA (AQUA) SUBANG PADA EKONOMI MASYARAKAT LOKAL DI DESA DARMAGA Tititn kartini; Moch Gilang Gustian
The World of Business Administration Journal Volume 4 Issue 2, Desember 2022
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/wbaj.v4i2.1513

Abstract

Abstrak Penelitian ini bertujuan untuk mengetahui optimalisasi penerapan Corporate Social Responsibility (CSR) PT Tirta Investama (AQUA) Subang pada ekonomi masyarakat lokal di Desa Darmaga. Penelitian ini dilakukan melalui pendekatan kualitatif. Sumber data primer dan sekunder diperoleh dari informan yang ditentukan melalui purvosive sampling dan snowball dengan teknik pengumpulan data menggunakan observasi, wawancara, dan kajian dokumen. Adapun teknik analisis data menggunakan model Miles and Huberman, meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukan bahwa Penerapan CSR AQUA Subang pada ekonomi masyarakat lokal di Desa Darmaga sudah optimal karena memerhatikan dan termasuk ke dalam kategori dimensi CSR yaitu Corporate Social Marketing, Corporate Philantrophy, dan Social Responsible Business Practice (Community Development) dengan didasari oleh faktor kesadaran perusahaan akan tanggung jawab sosialnya, yang pelaksanannya menggunakan model keterlibatan langsung perusahaan dan bermitra dengan lembaga serta melalui tahapan perencanaan, implementasi, dan evaluasi serta pelaporan. Penerapan CSR AQUA Subang pada ekonomi masyarakat lokal di Desa Darmaga menunjang pembangunan berkelanjutan (sustainable development), dan berkontribusi mengatasi masalah ekonomi, yaitu: kemiskinan, pengangguran, dan minimnya pelaku usaha, serta berdampak positif secara langsung maupun tidak langsung. Kata kunci: CSR, AQUA Subang, Ekonomi, Desa Darmaga. Abstrack This study aims to determine the optimization of the implementation of Corporate Social Responsibility (CSR) of PT Tirta Investama (AQUA) Subang on the economy of the local community in Darmaga Village. This study discusses corporate social responsibility in the economic field of local communities with a case study at PT. Tirta Investama (AQUA) Subang in Darmaga Village. This research was conducted using a qualitative approach. Primary and secondary data sources were obtained from informants who were determined through purvosive sampling and snowball with data collection techniques using observation, interviews, and document review. The data analysis technique uses the Miles and Huberman model, which includes data reduction, data presentation, and drawing conclusions. The implementation of PT Tirta Investama (AQUA) Subang's Corporate Social Responsibility (CSR) in the Local Community Economy in Darmaga Village called the Economic Development Program (ECODEV) in 2021, namely: the establishment of the Mandiri Jaya Cooperative in Darmaga Village, Monthly Assistance for Management and Members, Mandiri Jaya Abadi Cooperative, Cooperative Financial Application Assistance, Marketing Assistance and Packaging of MSME Products with the MSME Office and Central, Advocacy for MSME Legality in the form of I-SMEs, Halal MUI, PIRT, Basic training workshops and coffee business-Basic Manual Brew (Coffee Damping Class) , Proximity and Arjuna Maribaya Cibodas Coffee Business Visits, and Asset Inventory and Voluntary Donations and Assistance. The results show that the implementation of AQUA Subang's CSR in the local community economy in Darmaga Village is optimal because it pays attention to and is included in the category of CSR dimensions, namely Corporate Social Marketing, Corporate Philanthropy, and Social Responsible Business Practice (Community Development) based on the company's awareness factor about its social responsibility, which is implemented using a direct involvement model of the company and in partnership with institutions as well as through the stages of planning, implementation, and evaluation and reporting. The implementation of AQUA Subang's CSR in the local community's economy in Darmaga Village supports sustainable development and contributes to overcoming economic problems, namely: poverty, unemployment, and the lack of business actors, as well as having a positive direct or indirect impact. Keywords: CSR, Subang AQUA, Economy, Darmaga Village
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien di Klinik Sinar Winaya Medika Sagalaherang Tititn kartini; Silvi Aulia; Ardiansyah Ardiansyah
The World of Business Administration Journal Volume 5 Issue 1, Juni 2023
Publisher : Fakultas Ilmu Administrasi Universitas Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstrak Penelitian ini dilakukan berdasarkan permasalahan yang ditemukan pada saat proses observasi di Klinik Sinar Winaya Medika Sagalaherang, yaitu adanya keluhan mengenai ketidakpuasan pasien atas pelayanan yang diberikan. Seperti penanganan pasien yang lambat sehingga pasien merasa terabaikan. Menurunnya minat berkunjung, dilihat dari data jumlah kunjungan pasien di Klinik Sinar Winaya Medika menurun. Tujuan dari penelitian ini untuk menguji seberapa besar pengaruh kualits pelayanan terhadap kepuasan pasien di Klinik Sinar Winaya Medika Sagalaherang. Peneliti menggunakan pendekatan kuantitatif dengan metode analisis deskriptif dan analisis statistik. Populasi dalam penelitian ini sebanyak 4.635, kemudian data yang diperoleh dianalisis menggunakan teknik acak sederhana sehingga didapat sampel sebanyak 98 responden. Sedangkan alat pengumpulan data yang digunakan adalah kuesioner. Hasil penelitian pengaruh kualitas pelayanan terhadap kepuasan pasien di Klinik Sinar Winaya Medika Sagalaherang menunjukan bahwa terdapat hubungan yang signifikan antara kualitas pelayanan terhadap kepuasan pasien di Klinik Sinar Winaya Sagalaherang dan kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pasien berdasarkan perhitungan koefisien determinan menunjukkan pengaruh sebesar 86%. Kata kunci : Kualitas Pelayanan, Kepuasan Pasien, Klinik Sinar Winaya Medika. Abstract This research was conducted based on problems found during the observation process at the Sinar Winaya Medika Sagalaherang Clinic, namely complaints about patient dissatisfaction with the services provided. Such as slow patient handling so that patients feel neglected. The purpose of this study was to examine how much influence service quality has on patient satisfaction at the Sinar Winaya Medika Sagalaherang Clinic. Researchers used a quantitative approach with descriptive analysis methods and statistical analysis. The population in this study was 4,635, then the data obtained was analyzed using simple random techniques so that a sample of 98 respondents was obtained. While the data collection tool used is a questionnaire. The results of research on the effect of service quality on patient satisfaction at the Sinar Winaya Medika Sagalaherang Clinic show that there is a significant relationship between service quality and patient satisfaction at the Sinar Winaya Sagalaherang Clinic and service quality has a positive and significant effect on patient satisfaction based on the calculation of the coefficient of determination showing an influence of 86%. Keywords: Service Quality, Patient Satisfaction, Sinar Winaya Medika Clinic