Garuda - Garba Rujukan Digital

Use of computer-mediated communication in online discussion forum Rismi Juliadi
Jurnal Komunikasi Profesional Vol. 6 No. 4 (2022)
Publisher : Fakultas Ilmu Komunikasi Universitas dr. Soetomo

The purpose of this study is to explore the usage of computer-mediated computer communication in online learning during the COVID-19 pandemic. This study focuses on how Universitas Multimedia Nusantara lecturers and students (UMN) build interaction for online learning. The research methodology used qualitative methods with six informants, and data generation was using in-depth interviews. The results indicated that most students positively perceived the online discussion forum as computer-mediated communication (CMC) in online learning during the COVID-19 pandemic. The students' perceptions are considered negative about lecturers' responses in the discussion forum because lecturers usually are late in replying to the student's questions. Students are satisfied with using computer-mediated communication in E-learning UMN, which has given many benefits in supporting online learning activities. The students need and expect the lecturers that they would have an enthusiastic attitude, provide immediate feedback, select the appropriate topic, and regularly participate in the online discussion forum.

Alfamart brand communication on expansion retail business in the Philippines Ashri Fatria; Daniel Susilo; Rismi Juliadi
Jurnal Komunikasi Profesional Vol. 6 No. 6 (2022)
Publisher : Fakultas Ilmu Komunikasi Universitas dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jkp.v6i6.5721

ABSTRACT In a guideline, the global brand company is broadly positioned around the world. In case the brand could be a premium estimated brand, it could be a premium cost around the world. The application of a global brand ought to too be indivisible from the part of the branding and key communication that makes difference in companies entering the domain of other countries. But what makes a brand profitable and how profitable is it? What could be a global brand and why are there still neighborhood brands? The spread of the COVID-19 pandemic in Southeast Asia, made global business lines run slowly and had to force business people to rack their brains to survive during a pandemic. The establishment of a lockdown policy has also hampered the distribution of retail goods as one of the impacts of the COVID-19 pandemic. However, it is different from Alfamart, which was able to survive during the pandemic with a decrease in net profit at the end of the third quarter of 2020 with a fairly small figure of -1.85% (Hafiyyan, 2020a). One of the strategies revealed is the expansion of Alfamart received a positive response in the Philippines competing 7-Eleven, Mini-Stop, Allday, Family Mart, and Lawson. So throughout 2020 Alfamart managed to open more than 1.000 new stores in Metro Manila and nearby province. The global brand communication strategy used by Alfamart to deliver strong brand awareness to Filipino customer mind and made Alfamart's brand positioning as a super minimart that serves the community. According to the above exposures, Alfamart is considered a successful brand in Indonesia that expand its global retail business in Southeast Asia since the COVID-19 pandemic that spread throughout the world. It is exciting research, Alfamart has not become the primary choice of consumers to shop at minimart or convenience stores in the Indonesian market itself. It is also inseparable from the brand communication strategy used by Alfamart to build strong brand awareness in Filipino consumers' minds. This research method is the case study, continuing to data analysis using the pattern matching of the informant insights and findings. The authors focus on describing the strategy of Alfamart Philippines to communicate its brand awareness in the community. Then, analyze the pattern matching of Filipino customers’ perceived brand of Alfamart through interviews with informants. The research findings are that Alfamart has expanded rapidly to open more than 1.200 stores since 2014 to help the community at Barangay (a remote area of the Philippines) for jobs and serve groceries product especially frozen food so that Alfamart become an "extended pantry" to their home. Alfamart’s accessibility and brand positioning as super minimart for Filipino customers built strong brand awareness as a global brand from Indonesia.

Discourse Network Analysis pada Stakeholder dan Integrated Value Creation dalam CSR Bank Mandiri Monica Pratiwi; Bertha Sri Eko Murtiningsih; Rismi Juliadi
Jurnal Komunikasi Profesional Vol. 7 No. 2 (2023)
Publisher : Fakultas Ilmu Komunikasi Universitas dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jkp.v7i2.5998

Program CSR tidak hanya aktivitas yang dilakukan perusahaan dalam memenuhi tanggung jawab sosial perusahaan untuk mendapatkan legitimasi dari masyarakat melainkan mampu mengintegrasikan keseluruhan nilai bersama setiap stakeholder dan bisnis secara berkelanjutan. Integrated Value Creation (IVC) adalah kombinasi antara CSR dan CSV. IVC adalah rangkaian proses untuk membantu perusahaan dalam mengintegrasikan semua nilai dan pemenuhan ekspektasi setiap stakeholder. Proses IVC terdiri dari 7 tahapan yaitu analisis konteks, stakeholder assessment, tinjauan kepemimpinan, peninjauan resiko, analisis kesempatan perusahaan, proses redesign, dan integrasi sistem. Dengan teori stakeholder mampu memetakan stakeholder sehingga Bank Mandiri mampu menyampaikan pesan komunikasi secara tepat sesuai kebutuhan setiap stakeholder. Melalui metode analisis jejaring wacana atau Disclosure Network Analysis (DNA), mengelola wacana yang didapatkan melalui 18 media massa online dan hasil wawancara untuk melihat bagaimana hubungan antar aktor, hubungan antar aktor yang terlibat dan konsep serta hubungan antar konsep yang berkenaan dengan strategi komunikasi CSR Program Kewirausahaan Petani Pamarican. Aktivitas CSR memberikan dampak melalui beragam aspek dalam perusahaan dan bisnis secara menyeluruh. Salah satu dampak yang akan diulas berkenaan dengan reputasi perusahaan. Reputasi perusahaan yang positif dapat dilihat melalui beragam dukungan dan keterlibatan dari para stakeholder seperti pemerintah, perusahaan BUMN, lembaga nonprofit, potensial petani, supplier, hingga pemerintah daerah Kebumen yang siap mendukung PT Mitra Desa Kebumen dioperasikan dengan mengimplementasikan sistem yang sama seperti Desa Pamarican. Tidak dipungkiri, keberhasilan Bank Mandiri dalam mengadakan Program Kewirausahaan Petani Pamarican mampu memberikan manfaat yang dirasakan petani dan semua stakeholder yang terlibat. Hal ini menjadi salah satu kunci penting yang mendukung dalam peningkatan reputasi perusahaan.

PUBLIC RELATIONS STRATEGY IN ISSUE MANAGEMENT CUSTOMER SERVICE AT iBOX INDONESIA OUTLETS Nyoman Aubinia Saraswati; Rismi Juliadi
JURNAL KOMUNIKASI DAN BISNIS Vol. 11 No. 1 (2023): Jurnal Komunikasi dan Bisnis Vol. 11 No. 1 Tahun 2023
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jkb.v11i1.986

Issue emerged at iBox Indonesia in 2020 after a video from content creator @julio.ioio on TikTok became viral. The issue regarding bad service that Julio experienced since he was putting on flip-flops while visiting the retailer. This incident feared to affect the reputation of PT Erajaya Swasembada, Tbk. as the holding company of iBox. This research aims to identify the public relations strategy of PT Erajaya Swasembada, Tbk in issue management of bad consumer service by iBox Indonesia employees. This research uses the qualitative descriptive with case study method. Data were obtained from the structured interviews with two participants and two informants. The results showed that PT Erajaya Swasembada, Tbk implemented management issue strategy started with media monitoring, Forum Group Discussion (FGD), pooling of opinion. The company analyzes the right public relations strategy and responds to issues through adaptive change strategy. The issue of handling the programs is divided into service and marketing communication program, however the evaluation could not be done systematically because Corporate Communication did not involve and did not involve much external parties either. PT Erajaya Swasembada, Tbk demonstrated a management issue program focused on the service quality provided for consumers. The company is able to maintain public trust and shows that they are serious in dealing with the issues for convenience and customers satisfaction to keep high reputation.

Social media marketing strategy to increase brand awareness of local fashion brands Putri Khansa Khairunnisa; Rismi Juliadi
Manajemen Komunikasi Vol 8, No 1 (2023): Accredited by Republic Indonesia Ministry of Research, Technology, and Higher Ed
Publisher : Fakultas Ilmu Komunikasi Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmk.v8i1.43548

Russ & Co. is a local fashion brand from Bandung known as Paris Van Java. The fashion industries in Bandung City have been growing for three decades. The company endeavors to maintain consistent and integrated marketing communications to stay competitive. This research analyzes Russ & Co.’s social media marketing strategy as a local fashion brand during the COVID-19 pandemic. This research uses a descriptive qualitative method, data collection through in-depth interviews with four informants, data source triangulation to strengthen the research findings, and data analysis technique using qualitative data analysis. The concept of social media marketing from Tuten & Solomon is utilized. The findings indicate that Russ & Co. utilizes social media marketing to increase brand awareness amidst the COVID-19 pandemic. Instagram and TikTok are the optimal social media platforms to execute the marketing strategy. The Instagram social media strategies comprise implementing giveaways, ads, hashtags, influencer partnerships, and utilizing various platform features. On the other hand, the TikTok strategy is to create concise fashion videos imbued with humor. The findings of this study reveal the success of Russ & Co.’s social media marketing, evident through the increase in social media followers and being recognized as the top men’s clothing brand on Shopee Mall Indonesia.

Analysis of the Electronic Word of Mouth (E-Wom) Of the Film “KKN di Desa Penari” Michelle Coritama; Daniel Susilo; Rismi Juliadi
Jurnal Spektrum Komunikasi Vol 10 No 4 (2022): Jurnal Spektrum Komunikasi
Publisher : LPPM Stikosa - AWS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37826/spektrum.v10i4.361

The film “KKN di Desa Penari” is based on a true story that went viral on Twitter in 2019. After being delayed for 2 years, the film “KKN di Desa Penari” premiered on April 30, 2022 and became the highest-grossing mystical film of all time. This film has the power of electronic word of mouth (e-WOM) through social media Twitter and YouTube in building virtual communities where people gather to respond and talk about the stories in this film. This study aims to determine the level of structure and groups in conversational communication networks. on Twitter and YouTube comments about the film “KKN di Desa Penari”. This research is a positivism paradigm research that uses a quantitative approach. The process of collecting data and visualizing data was using Netlytic and Gephi applications. The results of this study indicate that the density figure in the discussion about the film “KKN di Desa Penari” on Twitter with a low intensity of communication between actors. It is also seen that in the conversation on Twitter there are five actors with the highest indegree (intensity of being mentioned, retweeted or replied to), they are @habisnontonfilm, @simpem8137823, @Merapi_uncover, @onyoum_arkeeu and @luvfiqy. Meanwhile, YouTube user Willa Widiana has the highest indegree score on YouTube. However, no one showed a high outdegree (intensity of mentioning, retweeting or replying) either on Twitter or Youtube.

Identifikasi Jaringan E-WOM Brand Scarlett pada Fandom EXO di Twitter Buko Vinaring; Endah Murwani; Rismi Juliadi
Jurnal Audiens Vol. 5 No. 2 (2024): June
Publisher : Universitas Muhammdiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jas.v5i2.375

Momen pengumuman brand ambassador telah menjadi sorotan di antara fandom dari boyband group K-Pop EXO. Hal ini menarik untuk dikaji lebih dalam terkait mengidentifikasi jaringan komunikasi E_WOM yang terbentuk dari fandom tersebut pada pengumuman teaser brand ambassador untuk produk Scarlett. Penelitian ini menggunakan pendekatan kuantitatif dengan Social Network Analysis (SNA) yang dilakukan dengan pengambilan data dari keyword Scarlett pada 11 Juni 2023. Data dikumpulkan dengan menggunakan aplikasi Netlytic dan dianalisis lebih lanjut menggunakan aplikasi Gephi. Keterhubungan jaringan komunikasi dieksplorasi dalam konteks diameter, kepadatan, dan sentralitas (betweenness, closeness, and degree). Akun @annkimjd pada keyword Scarlett memiliki score betwenness centrality paling tinggi juga dianggap sebagai aktor yang paling berpengaruh dalam penyebaran informasi dan menjadi penghubung antara aktor satu sama lain. Temuan kajian ini mempunyai implikasi terhadap pembicaraan aktor-aktor dominan yang dapat dimanfaatkan untuk menyebarkan E-WOM pada jaringan komunikasi yang ada

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